Experienced Remote Customer Service Representative for Alarm Monitoring Services at blithequark

Join blithequark's Dynamic Team as a Remote Customer Service/Call Center Representative!

blithequark is revolutionizing the alarm monitoring industry with its commitment to providing top-notch 24-hour services to residential and commercial customers. As a leader in the field, we're seeking highly skilled and dedicated individuals to join our team as Remote Customer Service/Call Center Representatives. If you're passionate about delivering exceptional customer experiences and are looking for a fulfilling career with a forward-thinking organization, we invite you to explore this exciting opportunity.

About Us: blithequark's Mission and Culture

At blithequark, our mission is to provide peace of mind to our customers through our reliable and efficient alarm monitoring services. We're a family-oriented team that values integrity, innovation, and customer satisfaction. Our work environment is built on a foundation of collaboration, respect, and continuous learning, ensuring that our employees are empowered to excel in their roles.

Virtual Open House Event: An Exclusive Invitation

You're invited to join us for a Virtual Open House event on Tuesday, December 12th at 11:00am! This is a unique chance to learn more about blithequark, our company culture, and the exciting opportunities we have available. To RSVP, please email Dawn Delk at [email protected]. We look forward to connecting with you!

Key Responsibilities: Handling Emergency Signals with Care

As a Remote Customer Service/Call Center Representative at blithequark, you will play a critical role in our 24-hour alarm monitoring services. Your primary responsibilities will include:

• Handling emergency signals from customers' alarm systems with urgency and professionalism.
• Notifying and verifying alarm signals to ensure accurate and timely responses.
• Dispatching the proper authorities as needed to provide assistance to our customers.
• Providing exceptional customer service, addressing customer inquiries, and resolving issues efficiently.
• Working collaboratively with your team to ensure seamless service delivery.

Requirements: What We're Looking For

To succeed in this role, you will need:

• A High School Diploma or GED.
• Previous customer service experience, preferably in a call center or related environment.
• Flexibility to work varied shifts, including weekends, holidays, and overtime.
• Strong computer literacy and proficiency in using software applications.
• The ability to live within 45 minutes of Manasquan, New Jersey, as our training period is conducted on-site.

Preferred Qualifications: Enhancing Your Application

While not mandatory, the following qualifications can enhance your application:

• Bilingual or multilingual skills, which can be a significant asset in our diverse customer base.
• Previous experience in alarm monitoring or a related field.
• Strong communication and problem-solving skills.

What We Offer: A Comprehensive Benefits Package

At blithequark, we believe in rewarding our employees for their hard work and dedication. Our benefits package includes:

• A competitive starting pay of $17.49/hr, with opportunities for shift differentials up to $4.00/hr.
• Bilingual differentials for eligible candidates.
• Comprehensive medical, dental, and vision insurance.
• A generous PTO package to ensure work-life balance.
• Tuition reimbursement to support your ongoing education and career development.
• A 401(k) plan and other retirement savings options.
• Employee assistance programs, discounts, and other perks.

Career Growth Opportunities: Growing with blithequark

At blithequark, we're committed to the growth and development of our employees. As a Remote Customer Service/Call Center Representative, you'll have opportunities to:

• Develop your skills in customer service, communication, and problem-solving.
• Advance to leadership roles or specialized positions within the company.
• Participate in ongoing training and professional development programs.
• Explore flexible work arrangements, including work-from-home opportunities, once you've successfully completed our training program.

Work Environment: Hybrid Remote Work

We're a hybrid remote team, with the flexibility to work from home or in our Manasquan, NJ office. Our training program is conducted on-site in Manasquan, NJ, starting January 2nd, 2024. As a Remote Customer Service/Call Center Representative, you'll be expected to maintain a high level of professionalism and productivity in a remote work setting.

Why Join blithequark?

blithequark is an equal opportunities employer that values diversity and inclusion. We're committed to creating a work environment that is supportive, engaging, and challenging. If you're looking for a career with a purpose and a company that cares about its employees, we invite you to join our team.

Don't miss this opportunity to be part of a dynamic team that is shaping the future of alarm monitoring services. Apply now to become a Remote Customer Service/Call Center Representative at blithequark and start your journey to a rewarding and fulfilling career.

Apply Now!