Experienced Customer Service Agent - Virtual Assistant Role at blithequark

Join blithequark's Dynamic Team as a Customer Service Agent

At blithequark, we're committed to providing an exceptional customer experience through our innovative approach to air travel. As a Customer Service Agent, you'll be the face of our organization, delivering top-notch service to our clients at the ticket counter, baggage service office, and gate area. If you're a friendly, patient problem-solver who thrives in a fast-paced environment, we want to hear from you!

About blithequark

blithequark is a leading airline that connects people to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents are the heartbeat of our organization, providing a welcoming and caring experience for our customers. We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our representatives can grow and develop their skills.

Key Responsibilities

• Provide exceptional customer service to clients, addressing their needs and resolving issues in a timely and professional manner.
• Work collaboratively with colleagues to ensure the success of our organization.
• Handle cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets, processing transactions and balancing daily exchanges.
• Check in passengers and baggage, answer phone calls, and resolve issues or complaints.
• Manage upset customers due to oversales, delayed or canceled flights, lost, delayed, or damaged baggage, resolving issues quickly and within company guidelines.
• Provide current and accurate fare, schedule, reservations, and flight arrival/departure information to customers and other airport visitors.
• Complete forms and reports as required by the organization.
• Write anomaly and protest reports as necessary.
• Perform other work-related duties as directed by management.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree from an accredited institution.
• The ability to type or use a computer keyboard with adequate speed to meet the demands of the job.
• Strong communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds.
• The capacity to work in a fast-paced environment, handling multiple tasks and priorities.
• Awareness of hazardous situations and the ability to handle emergencies on a case-by-case basis.
• The ability to work under tight time constraints to achieve quick turns of aircraft.
• A well-groomed appearance, adhering to company appearance standards.
• U.S. citizenship or current authorization to work in the U.S.
• The ability to lift and/or move objects up to 70 pounds frequently and repetitively lift or move loads of 40 to 50 pounds onto raised surfaces.
• The ability to climb, twist, bend, and stand frequently and for extended periods.

Preferred Qualifications

While not required, the following skills and experiences are highly valued:

• Previous customer service experience in a fast-paced environment.
• Ability to speak multiple languages.
• Familiarity with airline operations and procedures.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that supports our representatives' well-being and financial security. Some of the benefits you'll enjoy include:

• Competitive hourly rate ($35-$40 per hour).
• Opportunities for future pay increases based on collective bargaining agreement pay scale.
• Potential for overtime and shift charges.
• Fly for free on any available seat on all blithequark flights (you and your eligible dependents).
• Up to a 9.3% 401(k) company match, dollar for dollar, of your eligible compensation per check.
• Potential for annual Profit Sharing contribution toward retirement.

Career Growth and Development

At blithequark, we're dedicated to helping our representatives grow and develop their skills. As a Customer Service Agent, you'll have access to comprehensive training and development programs, including:

• 4.5 months of training, consisting of 8 hours of classroom or hands-on training per day, 5 days a week.
• Ongoing coaching and feedback from experienced managers.
• Opportunities for advancement to senior roles or specialized positions.

Work Environment

As a Customer Service Agent at blithequark, you'll work in a dynamic, fast-paced environment that's both challenging and rewarding. Our work environment is characterized by:

• A collaborative and supportive team culture.
• A focus on delivering exceptional customer service.
• A commitment to safety and security.
• A culture of continuous learning and improvement.

Why Join blithequark?

If you're a motivated, customer-focused individual who thrives in a fast-paced environment, we want to hear from you! At blithequark, you'll have the opportunity to:

• Join a dynamic team that's passionate about delivering exceptional customer service.
• Develop your skills and expertise through comprehensive training and development programs.
• Enjoy a comprehensive benefits package that supports your well-being and financial security.
• Fly for free on blithequark flights (you and your eligible dependents).

If you're ready to take your customer service career to the next level, apply now to join our team at blithequark!