Experienced Customer Service Representative - Remote Opportunity with blithequark

Join the blithequark Team: Revolutionizing Customer Experience

Are you ready for a career change that lets you work from the comfort of your own home with a global organization that truly cares about its people? Do you want to be part of a company that has been recognized as one of the "World's Best Workplaces," boasts "Happiest Employees," and is known for being one of the "Best Companies for Career Growth"? If so, blithequark is the perfect place for you to grow and develop your career as a Customer Service Representative from the convenience of your home.

A New Career Powered by You

At blithequark, we're not just a company; we're a community of over 440,000 "game-changers" from more than 70 countries who are passionate about delivering exceptional customer experiences and driving business success through tech-powered innovation. As a remote Customer Service Representative, you'll be an integral part of this diverse team, working together to support each other's success and well-being. We're committed to fostering an inclusive culture where everyone feels a genuine sense of belonging.

Career Growth and Personal Development

This role is more than just a job; it's an opportunity to reimagine your career journey and develop lasting connections. At blithequark, we invest heavily in our people's growth and development. With a range of FREE Learning and Leadership Development programs, you'll have the tools and support needed to succeed and advance in your career. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal talent development.

What You'll Do in This Role

As a Customer Service Representative working from home, your responsibilities will include:

• Providing inbound customer support using a call flow guide to ensure seamless customer interactions.
• Helping customers resolve basic technical issues, ensuring prompt resolution and customer satisfaction.
• Tracking, documenting, and retrieving information in databases to maintain accurate records and support customer inquiries.
• Offering additional products and/or services to customers, enhancing their overall experience and driving business growth.
• Delivering expert customer experiences with a positive and friendly demeanor, always "with a smile."

Your Qualifications

To succeed in this role, you'll need:

• 1+ year of customer service experience, demonstrating your ability to handle customer inquiries and resolve issues effectively.
• A high school diploma or GED, providing a foundational education.
• A quiet, distraction-free environment to work from in your home, ensuring you can focus on customer interactions.
• Proficiency in fast-paced multi-tasking, allowing you to handle multiple customer inquiries simultaneously.
• Eagerness to learn new technologies, staying up-to-date with the latest tools and systems.
• Strong computer navigation skills and PC knowledge, enabling you to efficiently use our systems and software.
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered.
• High-Speed internet (no wireless/hotspots or satellite) and a smartphone, ensuring reliable connectivity.
• Residence in the United States or a valid U.S. address for residence, as required for this role.

What's in It for You

At blithequark, we champion our people, investing significantly in their growth, infrastructure, and capabilities. As a Customer Service Representative, you can expect:

• Paid training and performance-based incentives to support your professional development and reward your performance.
• Lucrative employee referral bonus opportunities, encouraging you to refer talented individuals to join our team.
• A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP).
• Health and wellness programs with trained partners to promote a healthy lifestyle.
• Mentorship programs that support your rewarding career journey and personal growth.
• Programs and events that foster diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for various occasions, including blithequark Day, Team Appreciation Day, Customer Service Week, and more, recognizing your contributions and hard work.

Reimagine the Best Version of You!

If you're looking for a career that offers growth, development, and a sense of community, we want to hear from you. Apply today to join blithequark as a Customer Service Representative and discover why we're the "employer of choice" for over 440,000 game-changers around the globe.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive culture and commitment to our people's well-being. As a remote Customer Service Representative, you'll be part of a global team that values diversity and promotes a healthy work-life balance. We're dedicated to providing a workplace free from unlawful discrimination and harassment, ensuring a safe and respectful environment for all.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a comprehensive benefits program and performance-based incentives. Our benefits include 401K with company match, paid time off, medical, dental, and vision insurance, and an Employee Assistance Program (EAP). We also provide opportunities for career growth and professional development, ensuring you have the tools and support needed to succeed.

By joining blithequark, you'll become part of a dynamic team that's shaping the future of customer experience. Apply now and take the first step towards a rewarding career with a company that truly cares about its people.