Experienced Full-Time Customer Service Associate - Remote - Per Diem Opportunity in Healthcare Industry with blithequark

Job Summary

blithequark is seeking a highly skilled and compassionate Customer Service Associate to join our team on a per diem basis, working remotely from the comfort of your own home in Florida. As a key member of our Call Center team, you will be the primary point of contact for customer inquiries, providing exceptional service and support while ensuring a positive experience for our customers. If you have a passion for delivering outstanding customer service, are able to work effectively in a fast-paced environment, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading organization in the healthcare industry, dedicated to providing high-quality services and support to our customers. We value our employees and strive to create a work environment that is inclusive, dynamic, and rewarding. Our company culture is built on the principles of respect, integrity, and teamwork, and we are committed to fostering a sense of community and collaboration among our staff.

Key Responsibilities

As a Customer Service Associate at blithequark, you will be responsible for:

• Responding to customer inquiries via phone, email, or chat, providing accurate and professional service while adhering to department policies and procedures.
• Researching and resolving customer issues related to plan benefits, eligibility, claims, and other healthcare-related topics.
• Documenting customer interactions and maintaining accurate records of customer communications.
• Meeting individual Call Center performance standards as determined by management, including metrics such as average speed of answer, service level, and abandonment rate.
• Participating in staff training sessions, surveys, and department meetings to stay up-to-date on company policies and procedures.
• Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines.
• Contributing towards meeting departmental performance goals and objectives.

Quality and No Harm

As a Customer Service Associate, you will play a critical role in ensuring the quality and safety of our customers' experiences. This includes:

• Properly identifying and elevating concerns that affect customers or our ability to serve them.
• Providing accurate and professional service to customers, adhering to department policies and procedures.
• Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines.
• Contributing towards meeting departmental performance goals and objectives.

Customer Experience

At blithequark, we are committed to delivering exceptional customer experiences. As a Customer Service Associate, you will:

• Respond to customer inquiries by researching, understanding, and documenting plan information related to covered benefits and exclusions, eligibility, enrollment and disenrollment, participating providers, claims payments and processes, authorization processes, premium billing, and plan guidelines.
• Assist customers in a caring and knowledgeable manner, representing the organization as a skilled healthcare professional.
• Handle incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure.
• Provide assistance with customer service walk-in members in a timely and efficient manner.

Stewardship

As a Customer Service Associate, you will be responsible for:

• Meeting individual Call Center performance standards as determined by management.
• Properly identifying and elevating concerns affecting customers or our ability to serve them.
• Participating in special projects as requested or approved by management.

Qualifications

To be successful in this role, you will need:

Essential Qualifications:

• A High School diploma, G.E.D., or equivalent experience. Some college preferred.
• One year of related work experience in a call center or customer service environment interacting with customers.
• Ability to work a designated shift and overtime as needed.
• Excellent verbal, interpersonal, and written communication skills.
• Superior customer service telephone skills, including active listening and questioning skills.
• Basic math, analytical, and problem-solving skills.
• Ability to think critically to define issues, identify risks, and propose outcomes.
• Maintaining a high level of motivation, initiative, and accountability.
• Organization, prioritization, and time management skills.
• Ability to interact professionally and work effectively as a team with all levels of employees and management.
• Handling multiple tasks, often within limited time frames.
• Must be able to work in a team environment illustrating cooperation and respect.
• Excellent attendance is required, and ability to work a flexible schedule.
• Strong knowledge of customer care processes and techniques.

Preferred Qualifications:

• Intermediate to Advanced computer skills, including Microsoft Applications.
• Bi-lingual Candidates must be able to speak, read, write, and comprehend in Spanish and English.
• Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at blithequark CFL.

Physical and Mental Demands

As a Customer Service Associate, you will be required to:

• Ability to sit and view a computer screen for several hours at a time.
• Work effectively in a fast-paced and often stressful environment.
• Excellent verbal, interpersonal, and written communication skills.
• Superior customer service telephone skills, including active listening and questioning skills.
• Basic math, analytical, and problem-solving skills.
• Ability to think critically to define issues, identify risks, and propose outcomes.
• Maintaining a high level of motivation, initiative, and accountability.
• Organization, prioritization, and time management skills.
• Ability to interact professionally and work effectively as a team with all levels of employees and management.
• Handling multiple tasks, often within limited time frames.
• Must be able to work in a team environment illustrating cooperation and respect.
• Excellent attendance is required, and ability to work a flexible schedule.
• Strong knowledge of customer care processes and techniques.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• Access to training and development programs.
• A dynamic and supportive work environment.

Why Join blithequark?

At blithequark, we value our employees and strive to create a work environment that is inclusive, dynamic, and rewarding. By joining our team, you will have the opportunity to:

• Make a positive impact on the lives of our customers.
• Develop your skills and expertise in a fast-paced and dynamic environment.
• Collaborate with a talented and dedicated team.
• Enjoy a flexible and supportive work environment.
• Take advantage of opportunities for career growth and professional development.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!