Experienced Full-Time Customer Service Representative – Remote in Texas – Delivering Exceptional Pet Parent Experiences with blithequark

Join the blithequark Team: Revolutionizing Pet Care with Exceptional Customer Experiences

Are you a people person with a passion for delivering outstanding customer service? Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you! blithequark, one of the fastest-growing e-commerce retailers in the pet industry, is seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.

As a Customer Service Representative at blithequark, you will have the opportunity to work from home in Texas and be part of a dynamic team that is revolutionizing the pet industry. Our company culture is built on the principles of empathy, kindness, and a passion for helping others. We are committed to providing exceptional customer experiences and are looking for individuals who share our values.

What You'll Do

As a Customer Service Representative at blithequark, you will be responsible for:

• Engaging directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn’t go as planned.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operating with a willingness to learn and grow, as we share feedback, receive feedback, and operate in a culture of being open-minded to growth.
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To be successful in this role, you will need:

• 2 years of customer service experience.
• Excellent communication skills (written, verbal, and listening) as demonstrated in a written assessment.
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment.
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.
• Ability to adapt to change with the business needs of the company.
• Flexibility to shift schedule and work overtime as needed by the business unit.
• Proven ability to maintain confidentiality and secure sensitive information.
• High school diploma or equivalent.
• Ability to pass a background check.

Technical Requirements

To work from home with blithequark, you will need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area that is acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider.
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

blithequark will provide everything else, including a computer, monitor, keyboard, mouse, headset, and webcam.

Why blithequark Customer Service?

At blithequark, we believe that our Customer Service Representatives are the key to delivering exceptional customer experiences. That's why we offer:

• Competitive Wages: We offer a starting wage of $15.50/hour, with opportunities to learn and further develop your skills while working remotely.
• Opportunities for Growth: Our culture is built on the principles of growth and development. We encourage our Team Members to thrive on delivering results and becoming their best.
• Inclusive and Diverse Culture: We value and embrace diversity and inclusion of all Team Members. We believe that our differences make us unique and stronger.
• Support and Resources: We provide ongoing training and development, resources, and opportunities to become your best.
• Rewards and Benefits: We offer competitive medical and dental insurance, 401k, and more!

Equal Opportunity Employer

blithequark is committed to equal opportunity and values diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

Apply Now!

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's revolutionizing the pet industry, apply now to become a Customer Service Representative at blithequark!

Apply Job!