Experienced Customer Service Representative – Remote Opportunity with blithequark's OnDemand Customer Service Team

Join the blithequark Team: Accelerating Life-Changing Healthcare Breakthroughs

blithequark is a global leader in innovative and comprehensive laboratory services, empowering doctors, hospitals, pharmaceutical companies, researchers, and patients to make informed decisions. With over 60,000 employees worldwide, we combine cutting-edge innovation, science, and technology to tackle some of today's biggest health challenges, drive life-changing healthcare breakthroughs, and positively impact lives globally.

As a Customer Service Representative with blithequark's OnDemand Customer Service Team, you will play a vital role in delivering exceptional customer experiences, providing product education, and addressing a wide range of customer inquiries. If you're passionate about customer service and thrive in a dynamic, innovative environment, we encourage you to apply for this exciting opportunity.

About the Role

As a Customer Service Representative, you will work closely with external customers and internal personnel to respond to customer inquiries, provide product education, and ensure a world-class customer experience. Your primary responsibilities will include:

• Resolving routine customer requests with products or services via inbound, outbound calls, chats, and emails
• Communicating with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquiring, clarifying, and confirming customer requirements and understanding of the solution
• Providing additional customer education and information as needed
• Working in multiple databases to research complex issues and questions
• Participating in activities designed to improve customer satisfaction and business performance
• Performing administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

To succeed in this role, you will need:

• High School Diploma or GED equivalent; Associate or bachelor's degree highly desired
• Previous experience in a customer service role; experience working in a contact center/call center environment is preferred
• Prior experience in the healthcare industry, such as a physician's office or hospital, is highly desirable
• Knowledge of Microsoft Office suite; experience with Laboratory Information Systems is preferred
• Strong verbal and written communication skills, with excellent ability to listen and respond
• Courteous with strong customer service orientation and excellent multitasking abilities
• Strong flexibility and ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable

Technical Requirements

To work effectively in this remote role, you will need:

• Internet speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:

• Generous Paid Time Off
• Medical, Vision, and Dental Insurance Options
• Flexible Spending Accounts
• 401(k) and Employee Stock Purchase Plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• And many more incentives!

Compensation and Benefits

The pay range for this role is $18.00-$22.00/hr, with benefits based on skills, prior relevant experience, applicable degrees/certifications, internal equity, and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD
• 401(K), ESPP
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Commissions and Company bonus where applicable

Work Environment and Culture

At blithequark, we pride ourselves on a culture that values diversity, inclusion, and employee growth. We are an Equal Opportunity Employer and strive to create a work environment that is inclusive, respectful, and supportive of all employees. Our remote work arrangement allows for flexibility and work-life balance, while our comprehensive benefits package and training programs support your overall well-being and career development.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career development resources to support your career aspirations. Whether you're looking to advance in your current role or explore new opportunities, we encourage you to take ownership of your career and pursue your goals.

Why Join blithequark?

If you're passionate about making a difference in healthcare and delivering exceptional customer experiences, we invite you to join our team. At blithequark, you'll have the opportunity to:

• Work with a global leader in laboratory services
• Be part of a dynamic and innovative team
• Make a positive impact on patients and customers worldwide
• Develop your skills and advance your career
• Enjoy a comprehensive benefits package and competitive compensation

How to Apply

If you're excited about this opportunity and believe you have the skills and experience to succeed, please submit your application. We look forward to hearing from you and exploring how you can contribute to our team!

Application Window Closes: 7-13-24

Apply Job!