Experienced Remote Customer Service Representative – Home Equity Loan Processing and Customer Support Specialist at blithequark

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, grow your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and poise, acquiring new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump ready!

Why You'll Love This Job

This occupation is within the blithequark Credit Association. The job is responsible for reviewing home equity loan requests and assisting blithequark Recognize Customers for closing their credit. You will be an integral part of a team that values customer satisfaction, teamwork, and professional growth.

Key Responsibilities

• Handle record set-up for home equity loans, which includes providing suitable disclosures to individuals, discussing loan terms with customers, and reviewing the loan for closing
• Perform daily review of the Home Equity pipeline
• Process Closing Docs for home equity loans
• Process Property Condition Reports for Home Equity Loans
• Process Verification of Work for Home Equity Loan applicants
• Perform booking of home equity loans
• Input home equity loan data into daily Excel spreadsheets
• Perform other duties as assigned

What You'll Need for Success

Minimum Qualifications Education and Previous Work Experience

• High school diploma or GED
• 2 years of related experience, preferably in a credit association environment

Preferred Qualifications Education and Previous Work Experience

• Experience in mortgage lending
• Prior customer service experience

Skills, Licenses, and Certifications

• Proficient in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or education and practical use of the software
• Knowledge of Credit Union and Episys System
• Ability to demonstrate exceptional part and customer care skills
• Talented in above-average interpersonal and communication skills and professional phone etiquette
• Ability to perform basic mathematical calculations and analyze data
• Ability to act in a fast-paced environment, handle multiple tasks, and function as a vital part of a team in a diverse environment
• Ability to interact professionally with all employees and customers
• Ability to advance quickly and adapt well to change
• Ability to self-motivate with strong organizational skills and capacity for attention to detail
• Ability to prioritize work and meet deadlines effectively
• Ability to speak, read, and write Spanish is a plus
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable blithequark and Credit Association pre-employment compliance checks

What You'll Get

Feel free to take advantage of all that blithequark has to offer:

• Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. Plus, that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Be Yourself at blithequark

From the colleagues we hire to the customers we serve, inclusion and diversity are the foundation of the unique workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, communities, and shareholders, helping colleagues reach their full potential and creating an inclusive workplace to address and exceed the needs of our diverse world.

Job Benefits

At blithequark, we offer a comprehensive benefits package that includes:

• Health and Wellness Benefits: Medical, dental, and vision insurance coverage for employees and their dependents. Wellness programs and resources to promote a healthy lifestyle
• Financial Benefits: Retirement plans, such as 401(k) with employer contributions. Stock options or employee stock purchase plans. Life insurance and disability coverage
• Time Off and Leave Policies: Paid time (vacation days, holidays, personal days). Sick leave and family medical leave. Flexible scheduling options
• Travel Perks: Discounts on airfare for employees and their eligible relatives. Reserve or discounted travel benefits
• Training and Career Development: Training programs and opportunities for career advancement. Tuition reimbursement for work-related education
• Employee Assistance Programs (EAP): Counseling services and support for employees and their families
• Other Benefits: Employee recognition programs. Discounts on various products and services. Commuter benefits

Conclusion

Are you ready to feel an enormous sense of pride and fulfillment as you do your part to keep blithequark moving forward as we care for people on life's journey? Feel free to be yourself at blithequark. Join our team today and discover a world of possibilities. Apply now to become a part of the blithequark family and start your journey to success!