Social Media and Customer Service Associate - E-commerce Expert for blithequark's Online Presence & Customer Experience

Join blithequark: Elevating Customer Experience and Social Media Excellence

At blithequark, we're not just a company; we're a community driven by passion and innovation. We're on a mission to revolutionize the way people interact with their vehicles, providing premium accessories and unparalleled customer service. As a key player in our dynamic team, you'll be instrumental in shaping our online presence and ensuring our customers receive the best experience possible.

About Us

blithequark is a forward-thinking organization that thrives on creativity, collaboration, and a customer-centric approach. Our goal is to empower vehicle owners to discover new possibilities and enjoy their driving experience to the fullest. With a modern office setting and a culture that fosters growth and learning, we're the perfect place for ambitious professionals looking to make their mark.

Job Overview: Social Media and Customer Service Associate

We're seeking a highly motivated and detail-oriented Social Media and Customer Service Associate to join our team. As an E-commerce Social Media Associate and Customer Service Support, you'll play a pivotal role in executing our social media strategies and ensuring exceptional customer experiences across various platforms. If you're passionate about social media, have a creative flair, and are dedicated to delivering top-notch customer service, this is the perfect opportunity for you.

Key Responsibilities

Social Media Management

• Assist in managing and curating content for multiple social media platforms, including Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels for trends, comments, and messages, engaging with followers in a timely and personable manner.
• Collaborate with the social media manager to brainstorm creative ideas for campaigns, promotions, and content calendars.
• Scheduling and posting content using social media management tools.
• Monitor social media performance metrics and compile data for reports to evaluate campaign effectiveness.

Customer Service Support

• Support the customer service team by responding promptly to customer inquiries, feedback, and concerns across email, chat, and social media.
• Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
• Escalate complex customer inquiries to appropriate teams, ensuring timely follow-up and resolution.
• Help manage customer reviews and ratings, encouraging positive feedback and addressing negative comments professionally.
• Maintain a solid understanding of products, services, and company policies to accurately assist customers.

Collaboration and Reporting

• Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
• Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
• Assist in compiling and organizing data for regular social media and customer service reports.

Requirements & Qualifications

To excel in this role, you'll need:

• A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service (a plus).
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• A creative mindset with an interest in staying informed about social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.

What We Offer

At blithequark, we believe in rewarding our team members for their hard work and dedication. Here's what you can expect:

• A competitive compensation package ($20-$24 per hour).
• Opportunity to gain experience in both social media management and customer service.
• Exposure to a dynamic and collaborative work environment.
• Potential for career growth within the organization.
• Health and wellness benefits.
• A flexible schedule with health insurance, paid time off, and bonus opportunities.

Work Environment & Culture

Our work environment is modern, inclusive, and designed to foster creativity and collaboration. We provide food and have a culture that values employee well-being and growth. Our schedule is structured around an 8-hour shift, Monday to Friday, with no nights or weekends, although occasional overtime or weekend work may be required.

Why Join blithequark?

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. At blithequark, you'll not only be joining a team but becoming part of a community that's passionate about delivering exceptional customer experiences and staying at the forefront of social media innovation.

To apply, please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. We can't wait to welcome our next team member!

Estimated Salary: $20 to $28 per hour based on qualifications.

Join us in revolutionizing customer experience and social media excellence. Apply now to be part of our dynamic team at blithequark!