Online Student Services Advisor - Hybrid Role Supporting MSW Students at University at Buffalo

Join a Culture of Excellence and Collaboration at the University at Buffalo

The University at Buffalo (UB), a flagship institution of the State University of New York system, is renowned for its academic excellence and impactful research. As one of America's leading public research universities, UB is distinguished by a culture of resilient optimism, resourceful thinking, and pragmatic dreaming. We are seeking a dedicated and skilled Online Student Services Advisor to join our team in a hybrid role, combining remote work with time in our office, to support the success of our online Master of Social Work (MSW) students.

About the Role

Under the general direction of the Assistant Dean for Student & Academic Affairs, the Online Student Services Advisor will play a pivotal role in ensuring the successful transitions of new students into our fully online MSW programs. This position will develop programming to support online student success and retention, advise students on academic requirements and relevant policies, and foster a sense of community among our online students.

Key Responsibilities

• Advise online MSW students regarding program information, procedures, academic requirements, and licensure/certification requirements, serving as the initial point of contact for students in need of support.
• Develop and implement orientation programming and academic support initiatives tailored to the online student population, addressing their unique needs related to time management, academic skill development, and readiness for graduate-level learning.
• Conduct program assessments and plan events to build a sense of community among online students, including mid-semester outreach to students at risk of failing coursework.
• Assist online students with navigating university student support services remotely and guide them in clarifying professional career goals through programming and individual advisement.
• Support online recruitment initiatives, including marketing planning and implementation, and facilitate efforts to make schoolwide events and programs accessible to online students.
• Collaborate with faculty and staff across units to reach and connect with online students, including working with the Faculty Liaison for Racially Underrepresented Students to develop targeted programming and resources.
• Perform other duties as assigned, contributing to the overall success of our online MSW programs.

Essential Qualifications

To be considered for this role, you must have:

• A Master's degree in Higher Education or a related field.
• Experience working with students in a college or university setting.
• Excellent written and verbal communications skills, public presentation skills, and strong computer skills.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• One or more years of experience working with students in a college or university setting, preferably with graduate students, adult learners, and/or online students.
• Experience with online education and academic advising.
• Knowledge of student development theory.

Skills and Competencies

To succeed in this role, you will need:

• Strong interpersonal and communication skills to effectively advise and support online students.
• The ability to develop and implement programming that addresses the unique needs of online students.
• Proficiency in using technology to support online student success, including navigating university student support services.
• A commitment to fostering a sense of community among online students and promoting their academic success.

Career Growth Opportunities and Learning Benefits

At UB, we are committed to supporting the growth and development of our employees. As an Online Student Services Advisor, you will have access to career coaching and training opportunities that will help you advance in your career. You will also be part of a dynamic team that is dedicated to student success, providing a rich environment for professional growth and development.

Work Environment and Company Culture

Our hybrid work model offers the flexibility of remote work combined with time in our office, allowing for a healthy work-life balance. We value collaboration, innovation, and inclusivity, and we are committed to creating a work environment that is supportive and engaging. As an affirmative action/equal opportunity employer, we welcome applications from diverse candidates, including veterans and individuals with disabilities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a salary range of $55,151 - $59,000. Our benefits package is comprehensive, including health and retirement plan options, career coaching and training, and qualification as a public service loan forgiveness organization. We are committed to supporting your overall well-being and work-life effectiveness.

Why Apply?

If you are passionate about supporting student success and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team and contribute to our mission of academic excellence and impact.

Apply today to become a part of our team at the University at Buffalo and help shape the future of our online MSW students.