**Director, Partner & Customer Service (Remote) – Lead the Way in Delivering Exceptional Experiences at blithequark**

Are you a visionary leader with a passion for crafting exceptional customer and partner experiences? Do you thrive in a dynamic, fast-paced environment where innovation and collaboration come together to drive business growth? If so, we invite you to join blithequark as our Director, Partner & Customer Service, where you'll have the opportunity to shape the future of customer experience and lead a talented team of professionals. **About blithequark** At blithequark, we're not just a company – we're a community of passionate individuals who share a common goal: to inspire and delight our customers with every interaction. Our commitment to excellence is rooted in our values of service, quality, and innovation. We're dedicated to creating a workplace that's inclusive, supportive, and empowering, where every team member can grow and thrive. **Job Summary** As our Director, Partner & Customer Service, you'll be responsible for leading the strategy, planning, and operations of our global contact centers, ensuring that we deliver world-class customer and partner experiences that exceed expectations. You'll work closely with cross-functional teams to drive business growth, improve operational efficiency, and foster a culture of innovation and excellence. **Key Responsibilities** * Develop and implement strategic plans to drive customer and partner experience excellence, aligned with blithequark's mission and values * Lead the development and execution of operational plans, budgets, and metrics to ensure seamless delivery of services and continuous improvement * Collaborate with cross-functional teams to identify and eliminate root causes of customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities * Establish and continuously improve metrics, including customer and partner experience, service levels, quality, and financials * Drive the engagement, development, and performance of all team members, providing coaching, feedback, and development opportunities to ensure their growth and success * Model leadership behaviors that are grounded in blithequark's Mission and Values, fostering a culture of inclusivity, respect, and empowerment * Develop and implement operations improvement strategies for global contact centers, leveraging innovative work methodologies, process improvements, technology, and analytics & insights * Lead initiatives to consistently deliver exceptional customer/partner experiences, seamlessly integrating business change(s) into all aspects of contact center operations **Essential Qualifications** * 10 years of experience leading contact centers and/or customer experience centers * 5 years of experience leading contact centers in an outsourced environment (preferred) * Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology * Experience developing and implementing operations improvement strategies for global contact centers * Comfortable with a fast-paced environment and all aspects of change management * Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers * Experience leading transformation and continuous improvement initiatives * Progressive experience with storytelling/communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration * Has experience leveraging Lean, Six Sigma, or similar methodologies * Demonstrated track record of results and improvements * Master's degree (preferred) **Preferred Qualifications** * Experience working in a remote or hybrid work environment * Familiarity with cloud-based contact center solutions and digital transformation initiatives * Experience with data analytics and business intelligence tools * Certification in customer experience, contact center management, or a related field **What We Offer** At blithequark, we're committed to providing a comprehensive compensation and benefits package that supports the well-being and growth of our team members. Benefits include: * Competitive pay and bonuses * 100% tuition coverage through our blithequark College Achievement Plan * Health coverage with a variety of plans to choose from * Stock & savings programs like our equity reward program, Bean Stock * Flexible scheduling and opportunities for paid time off * A comprehensive employee assistance program (EAP) * Access to our employee wellness program, including fitness classes, mental health resources, and more **Work Environment and Culture** As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our culture is built on the principles of inclusivity, respect, and empowerment, where every team member is valued and encouraged to grow and contribute. **How to Apply** If you're a motivated and experienced leader who is passionate about delivering exceptional customer and partner experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, supportive, and empowering, where every team member can grow and thrive. **Accommodations** If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected]. **Apply Now** Don't miss this opportunity to join a dynamic and innovative team that's shaping the future of customer experience. Apply now to become our Director, Partner & Customer Service and help us deliver exceptional experiences that inspire and delight our customers. Apply for this job