**Experienced Customer Service/Technical Support Representative – Remote Work Opportunity with blithequark**

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Do you want to join a company that consistently earns prestigious awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth"? Then, a remote Customer Service/Technical Support Representative position at blithequark is the perfect fit for you! **About blithequark** blithequark is a global organization that empowers its employees to reimagine their careers while fostering a culture of diversity, equity, and inclusion. Our team members from 40 countries come together as "One blithequark" to provide exceptional customer experiences, drive innovation, and leverage cutting-edge technologies. As a remote Customer Service/Technical Support Representative, you'll be part of a dynamic team that helps the world's best-known brands improve their businesses. **Career Growth and Personal Development** This is an excellent opportunity to develop a new career path while making lifelong friends at blithequark. We'll provide you with comprehensive training, state-of-the-art technologies, and ongoing support to ensure your success. Moreover, blithequark offers a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development. **Key Responsibilities** As a remote Customer Service/Technical Support Representative at blithequark, you'll be responsible for: * Assisting external users of our technical products or services by answering questions and resolving problems related to hardware, software, networking, or other designated client products. * Troubleshooting basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products. * Providing customer experience-focused troubleshooting, rather than traditional transactional approaches. * De-escalating customers and following the appropriate escalation path to resolve technical issues. * Ensuring that the service delivered to our customers meets contractual Key Performance Indicator (KPIs). * Greeting agents in a courteous, friendly, and professional manner using agreed-upon procedures. * Listening attentively to customer needs and concerns, demonstrating empathy while maximizing the opportunity to build rapport with the customer. * Probing for understanding and resolving problems that are generally unstructured and require extensive use of conceptual thinking skills. **Your Qualifications** To succeed in this role, you'll need: * One year of related technical experience, preferably in a customer-facing environment. * A non-Apple, non-Chromebook personal desktop or laptop (BYOD policy). * Relevant technical expertise related to our program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair. * A courteous and strong customer service orientation. * Effective communication skills, both written and verbal. * Ability to learn, including strong problem-solving skills. * Dependability and attention to detail. * Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly. * Ability to work as a team member, as well as independently with minimal supervision. * Patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. **What's in it for you?** At blithequark, we're committed to investing in our people, infrastructure, and capabilities to ensure long-term success for both our teams and customers. As a remote Customer Service/Technical Support Representative, you'll enjoy: * A comprehensive benefits package, including medical, dental, vision, and an employee assistance program (EAP). * A 401K plan (U.S. only) and stock purchasing program. * Opportunities to support our communities and world through events like World Clean Up Day and #MyOneEarthPromise. * Celebrations of Diversity, Equity, and Inclusion, including Juneteenth, Pride Month, Black History Month, National Women's Day, and local community events. * Paid training and continuing support to aid in your career path and personal development. * Career growth opportunities, including clear paths for development and leadership roles. * Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability. * IRise Mentorship programs to help you create a strong foundation for a rewarding career. * Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond. * Trained wellness partners and wellness training opportunities to support your well-being. **Reimagine the Best Version of You!** If this opportunity resonates with you, we encourage you to apply today and discover why over 300,000 people around the globe call blithequark their "employer of choice" – proudly united as "One blithequark." **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full-time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity/Affirmative Action Employer:** blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English, Spanish. Apply Job! For more such jobs, please click here! Apply for this job