Experienced Remote Trip Assignment Specialist - Evening Shifts - Non-Emergency Medical Transportation at Blithequark

Join the Team at Blithequark: Revolutionizing Non-Emergency Medical Transportation

Blithequark is a pioneering non-emergency medical transportation company dedicated to providing exceptional service and care to our members. We're seeking a highly motivated and experienced Trip Assignment Specialist to join our team, working remotely from home during evening shifts. As a Trip Assignment Specialist, you will play a critical role in ensuring seamless trip coordination and dispatching for our members. If you're passionate about delivering outstanding customer service and have experience in dispatching and coordinating transportation, we want to hear from you!

About Blithequark

At Blithequark, we're committed to revolutionizing the non-emergency medical transportation industry. Our mission is to provide safe, reliable, and compassionate transportation services to our members, enabling them to access the medical care they need. We're a team of dedicated professionals who share a passion for delivering exceptional customer service and making a positive impact on our community.

Job Summary

We're looking for a skilled Trip Assignment Specialist to work evening shifts, Monday (night) to Friday (night), from 11:30 PM to 8:00 AM PT, remotely from home. As a Trip Assignment Specialist, you will be responsible for assigning trips to dispatchers, building daily schedules, and coordinating evening trips. You'll also have the opportunity to work on Care Partner-related administrative tasks and Level 1 administrative tickets in Zendesk.

Key Responsibilities

• Trip Assignment and Scheduling: Assign trips to dispatchers in the Health-E Rides system (approximately 700-900 per night), taking into account breaks and lunches. Build dispatchers' daily schedules to ensure efficient trip coordination.
• Dispatcher Eligibility and Trip Stacking: Determine which dispatchers are eligible for certain trips based on the language spoken by the member. Stack trips to contracted Care Partners to optimize trip coordination.
• Customer Service and Trip Coordination: Answer inbound calls from members during evening hours and coordinate evening trips as they come in.
• Administrative Tasks: Assist with Care Partner-related administrative tasks, such as payment processing, and Level 1 administrative tickets in Zendesk.

Requirements and Qualifications

Essential Qualifications:

• Previous Experience: Previous experience in dispatching and coordinating transportation is required.
• Reliability and Availability: Consistently reliable and able to work evening shifts (11:30 PM to 8:00 AM PT) from home.
• Communication Skills: Excellent communication and customer service skills.

Preferred Qualifications:

• Healthcare Experience: Healthcare experience is preferred.
• Familiarity with Health-E Rides System: Familiarity with the Health-E Rides system and Zendesk is an asset.

Skills and Competencies

To succeed as a Trip Assignment Specialist at Blithequark, you'll need:

• Attention to Detail: Strong attention to detail to ensure accurate trip assignment and scheduling.
• Organizational Skills: Excellent organizational skills to manage multiple tasks and priorities.
• Analytical Skills: Strong analytical skills to determine dispatcher eligibility and optimize trip coordination.
• Customer Service Skills: Excellent customer service skills to interact with members and Care Partners.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our team members. As a Trip Assignment Specialist, you'll have opportunities to:

• Develop Your Skills: Enhance your skills and knowledge in dispatching and coordinating transportation.
• Advance Your Career: Progress to leadership roles or specialized positions within the company.
• Access Training and Resources: Access training and resources to support your professional development.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a positive and supportive work environment. As a remote team member, you'll enjoy:

• Flexible Work Arrangements: Work from home and enjoy a flexible schedule.
• Collaborative Culture: Be part of a team that values collaboration and communication.
• Recognition and Rewards: Receive recognition and rewards for your contributions to the team.

Compensation, Perks, and Benefits

We offer a competitive compensation package and benefits, including:

• Competitive Salary: A competitive salary range for this role.
• Comprehensive Benefits: Access to comprehensive benefits, including health insurance and retirement plans.
• Perks and Discounts: Enjoy perks and discounts on our services and products.

Conclusion

If you're a motivated and experienced professional looking for a new challenge, we invite you to apply for this exciting opportunity at Blithequark. As a Trip Assignment Specialist, you'll play a critical role in delivering exceptional service to our members and contributing to the success of our team. Don't miss this chance to join our dynamic team and take your career to the next level!

Apply now to become a part of the Blithequark team and start your journey towards a rewarding and challenging career in non-emergency medical transportation!