Experienced Azure Customer Engineer – Cloud Services Support and Customer Success Specialist at blithequark

Introduction to blithequark and the Azure Customer Experience Platform

At blithequark, we are driven by a mission to empower every person and every organization on the planet to achieve more. As part of this endeavor, the Azure Customer Experience Platform (CXP) team is dedicated to transforming blithequark Cloud customers into fans. Through deep engineering engagements with customers and teams across blithequark, we analyze and amplify customer needs, driving the vision to improve Cloud quality, security, reliability, and support. Our culture is built on a growth mindset and empowerment, central to who we are and how we work.

About the Role of an Azure Customer Engineer at blithequark

We are seeking an experienced Azure Customer Engineer with a passion for deploying or supporting cloud services and knowledge of usage patterns for these services. The ideal candidate is customer-obsessed, curious, and thrives in an inclusive, collaborative global team. As an Azure Customer Engineer, you will play a pivotal role in redefining support and supportability, closely monitoring and responding to customer questions, and representing blithequark and Azure Engineering in these interactions.

Key Responsibilities

• Support Azure customers through various modalities as part of a global support delivery team, ensuring timely and effective resolutions to customer inquiries and issues.
• Demonstrate technical depth across Azure services (at least level 200-300), actively seeking solutions to customer needs and communicating trends to leadership to drive continuous improvement.
• Turn Azure customers into Azure fans by improving support efficiency, identifying opportunities to optimize existing processes and tools, and implementing changes that enhance the customer experience.
• Build close working relationships with teams related to assigned service areas, leveraging these connections for escalations and driving product improvements that meet customer needs.
• Contribute to the development and updating of Azure product documentation, ensuring that customers have access to comprehensive resources to deliver solutions on Azure effectively.
• Collaborate with feature engineering teams to report bugs, expedite bug fixes, and bubble up feature requests, ensuring that customer feedback is integrated into the product development cycle.
• Embody the culture and values of blithequark, promoting a culture of inclusion, respect, integrity, and accountability in all interactions.

Essential and Preferred Qualifications

To be successful in this role, candidates should possess:

Essential Qualifications

• 1+ year(s) of software industry experience related to technology, or equivalent experience.

Preferred Qualifications

• Bachelor's Degree in Engineering, Computer Science, or a related field, combined with 2+ years of experience in the software industry related to technology, or equivalent experience.
• 1+ year(s) of customer-facing experience, demonstrating an ability to communicate complex technical information to non-technical stakeholders.
• Experience in one or more automation languages (PowerShell, Python, C#, OpenSource), with the ability to apply scripting skills to automate tasks and improve efficiency.
• Certification in blithequark and/or competing Cloud Technologies, showcasing expertise in cloud computing and a commitment to ongoing learning.
• A good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience in one or more of the following domains:
  • Azure Core Platform: Compute, Storage, Networking
  • Website Apps: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
  • Identity and Authentication: SSO/Federation, AD/Azure AD, etc.

Skills and Competencies Required for Success

Beyond the technical skills, the ideal candidate will possess:

• Strong communication and interpersonal skills, with the ability to work effectively in a global team and communicate with customers and stakeholders at all levels.
• A customer-obsessed mindset, with a deep understanding of customer needs and a passion for delivering exceptional customer experiences.
• Problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop creative solutions.
• A growth mindset, with a commitment to ongoing learning and professional development in the field of cloud computing and customer success.
• Collaboration and teamwork skills, with the ability to work closely with cross-functional teams to drive product improvements and customer success initiatives.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Azure Customer Engineer, you will have access to:

• Ongoing training and development opportunities, including certification programs and workshops to enhance your technical skills and knowledge.
• Mentorship and coaching from experienced professionals in the field, providing guidance and support to help you achieve your career goals.
• Opportunities for career advancement, with a clear path for professional growth and development within the company.
• A culture of innovation and experimentation, encouraging you to try new approaches, learn from failures, and continuously improve your skills and knowledge.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and collaborative work environment. As an employee, you can expect:

• A culture of respect, integrity, and accountability, where every individual is valued and respected.
• A growth mindset, where ongoing learning and development are encouraged and supported.
• A collaborative and dynamic work environment, with opportunities to work with cross-functional teams and contribute to the development of new products and services.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone can thrive and reach their full potential.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• A salary range of USD $81,900 - $160,200 per year, depending on location and experience.
• A range of benefits, including health insurance, retirement savings, and paid time off.
• Opportunities for professional development and growth, with a focus on ongoing learning and development.
• A dynamic and inclusive work environment, with a culture of collaboration and innovation.

Conclusion

If you are a customer-obsessed, curious, and collaborative individual with a passion for cloud services and customer success, we encourage you to apply for the Azure Customer Engineer role at blithequark. As a member of our team, you will have the opportunity to make a real impact on the customer experience, drive product improvements, and contribute to the growth and success of our organization. Apply now to join our dynamic and inclusive team and take the first step in an exciting and rewarding career with blithequark.