Experienced Customer Service Representative for Specialty Mail Order Pharmacy – Work from Home Opportunity in Florida with Blithequark

Introduction to Blithequark and Our Mission

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle underscores our commitment to delivering enhanced, human-centric health care solutions in a rapidly evolving world. Our brand, with heart at its core, conveys a personal message that emphasizes the importance of how we deliver our services, not just what we deliver. This approach is supported by our Heart At Work Behaviors, which empower every team member to play a transformative role in our culture and innovation. By joining blithequark, you become part of a dynamic team dedicated to making health care more personal, convenient, and affordable.

Position Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our Specialty Mail Order Pharmacy team. This exciting opportunity is available for candidates residing in Florida, within 75 miles of our Orlando location (9310 Southpark Center Loop, Orlando, FL 32819). As a Pharmacy Service Representative, you will provide critical telephone support to patients receiving life-sustaining specialty drug therapy, ensuring they receive the care and assistance they need in a timely and compassionate manner.

Work Schedule and Responsibilities

Available work schedules include 11:30am - 8pm EST and 12:30pm - 9pm EST. As a Customer Service Representative, your key responsibilities will include:

• Coordinating and processing new patient medication orders and reorders, including verifying and revitalizing benefits.
• Assisting patients with translating and entering new or refill prescriptions into our pharmacy information system.
• Communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and internal teams to resolve orders with accounts receivable or clinical issues.
• Providing superb communication skills to effectively interact with insurance companies, patients, and internal partners, ensuring the timely processing of specialty medications and meeting financial and clinical expectations.

Qualifications and Skills

To excel in this role, you will need:

Required Qualifications

• At least one year of experience in a customer service role, handling and resolving a high volume of complex customer needs over the phone.
• One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with demonstrated skills and aptitude.
• A verifiable high school diploma or equivalent.

Preferred Qualifications

• Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology are highly preferred.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. By joining our team, you will have access to numerous opportunities for learning and professional development, including free development courses and education assistance programs. Our goal is to empower you with the skills and knowledge needed to succeed in your role and advance your career within our organization.

Work Environment and Company Culture

Blithequark prides itself on a work environment that is supportive, inclusive, and focused on the well-being of our colleagues and communities. We believe in putting our heart into caring for our team members, which is reflected in our comprehensive benefits package and numerous well-being programs. Our company culture values compassion, innovation, and teamwork, making blithequark an exceptional place to build your career.

Compensation, Perks, and Benefits

The typical pay range for this role is $17.00 - $25.65 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a wide range of benefits, including:

• Full medical, dental, and vision benefits.
• Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan.
• A fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Numerous well-being programs and education assistance.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Conclusion and Application

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our Specialty Mail Order Pharmacy team at blithequark. Our application process is straightforward, consisting of two simple steps: applying online and participating in our online Virtual Job Tryout (Interview Platform) to learn more about the position. We look forward to welcoming you to our team and working together to make a meaningful difference in the lives of our patients and communities.