Experienced Azure Customer Engineer - Redefining Cloud Support and Customer Success at blithequark

Transforming Cloud Customer Experience through Engineering Excellence

In the rapidly evolving landscape of cloud computing, blithequark is at the forefront of redefining customer support and experience. As a leader in the cloud technology sector, blithequark is committed to empowering every person and organization to achieve more. Our Azure Customer Experience Platform (CXP) team is dedicated to transforming blithequark Cloud customers into fans through deep engineering engagements, analyzing and amplifying customer needs, and driving the vision to improve Cloud quality, security, reliability, and support.

About the Role: Azure Customer Engineer

We are seeking an experienced Azure Customer Engineer to join our team at blithequark. As an Azure Customer Engineer, you will play a pivotal role in supporting Azure customers across various modalities as part of our global support delivery team. Your passion for cloud services and customer satisfaction will drive you to go technically deep across Azure services, seeking solutions to customer needs, and communicating trends to leadership. You will be the voice of the customer, connecting with Azure service teams to identify recurring issues and feature requests that drive product and supportability improvements.

Key Responsibilities

• Support Azure customers across different modalities, ensuring timely and effective resolution of their queries and issues.
• Demonstrate technical depth across Azure services (at least level 200-300) and proactively seek solutions to customer needs, communicating trends and insights to leadership.
• Turn Azure customers into Azure fans by enhancing support efficiency through process and tool optimization.
• Foster close working relationships with teams related to assigned service areas to leverage expertise during escalations and drive product improvements.
• Develop and update Azure product documentation to facilitate customer success on Azure.
• Collaborate with feature engineering teams to report bugs, expedite bug fixes, and surface feature requests.
• Embody blithequark's culture and values, promoting a growth mindset, innovation, and collaboration.

Qualifications and Requirements

Required Qualifications

• 1+ year of experience in the software industry related to technology or equivalent experience.

Preferred Qualifications

• Bachelor's Degree in Engineering, Computer Science, or a related field, coupled with 2+ years of experience in the software industry related to technology or equivalent experience.
• 1+ year of customer-facing experience, with a proven track record of delivering excellent customer service.
• Experience with one or more automation languages such as PowerShell, Python, C#, or OpenSource technologies.
• Certification in blithequark and/or competing cloud technologies, demonstrating expertise and commitment to staying at the forefront of cloud computing.
• A good understanding of cloud computing technologies across Windows and/or Linux, with hands-on experience in domains such as:
  • Azure Core Platform: Compute, Storage, Networking.
  • Website Apps: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
  • Identity and Authentication: SSO/Federation, AD/Azure AD, etc.

What We Offer

At blithequark, we are committed to providing a comprehensive compensation package that reflects our values and appreciation for our employees' contributions. The typical base pay range for this role across the U.S. is USD $81,900 - $160,200 per year, with variations applicable to specific work locations such as the San Francisco Bay area and New York City metropolitan area, where the base pay range is USD $105,600 - $174,600 per year. Beyond competitive compensation, we offer a range of benefits and perks designed to support your well-being, career growth, and personal development.

Career Growth and Learning Opportunities

Joining blithequark as an Azure Customer Engineer offers a unique opportunity to grow professionally in a dynamic and innovative environment. You will have access to cutting-edge technologies, training programs, and mentorship opportunities that will enhance your skills and expertise. Our culture of growth mindset and empowerment encourages you to take ownership of your career development and strive for excellence.

Work Environment and Culture

blithequark is dedicated to cultivating an inclusive work environment where every employee can thrive. Our culture is built on the values of respect, integrity, and accountability, fostering a workplace where diversity is celebrated, and everyone has the opportunity to contribute and grow. As an employee, you will be part of a global team that is passionate about making a difference through technology.

Why Join blithequark?

If you are a customer-obsessed, curious problem-solver with a passion for cloud services and customer satisfaction, blithequark is the place for you. Our commitment to transforming cloud customer experience, coupled with our inclusive and collaborative culture, makes us an employer of choice for talented professionals. Join us in our mission to empower every person and organization to achieve more.

Don't miss this opportunity to be part of a team that is shaping the future of cloud computing. Apply now to become an Azure Customer Engineer at blithequark and be at the forefront of redefining customer support and success in the cloud era.

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