Remote 4-Day Weekend Shift Customer Care Representative - Phone, Chat, and Email Support

Join blithequark, the Fastest Growing Online Retailer in the Lighting Industry, as a Customer Care Agent

At blithequark, we're passionate about delivering exceptional customer experiences and creating a positive, team-oriented environment. As the fastest growing online retailer in the lighting industry, we're committed to innovation, customer satisfaction, and making a difference in the lives of our customers and team members. We're now seeking highly motivated and adventurous Customer Care Agents to join our team on a remote 4-day weekend shift schedule.

About Us

blithequark is a dynamic and rapidly growing company that prides itself on being different from its competitors. We strive to "wow" everyone we contact in our daily business endeavors, and we're committed to providing the best customer service in the industry. In fact, we've been recognized by Newsweek magazine as one of the top companies in the country for customer service. Our team is hardworking, ambitious, and passionate about delivering exceptional results, but we also know the importance of having fun and enjoying the journey.

Job Overview

As a Customer Care Agent at blithequark, you'll play a critical role in creating raving fans for our brand by providing exceptional support to our customers via phone, live chat, and email. You'll be working with a talented team of professionals who are dedicated to delivering outstanding customer experiences and driving business growth. If you're a motivated and adventurous individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer service to blithequark customers via phone, live chat, and email, resolving issues and addressing concerns in a timely and professional manner.
• Work independently to solve unique problems and come up with creative solutions that meet the needs of our customers.
• Collaborate with other team members to share knowledge, best practices, and ideas for improving customer service and driving business growth.
• Utilize our customer relationship management (CRM) software to manage customer interactions, track issues, and analyze customer data.
• Stay up-to-date with blithequark products, services, and policies to provide accurate and relevant information to customers.
• Participate in ongoing training and development to enhance your skills and knowledge, and stay current with industry trends and best practices.
• Contribute to the development of new ideas and initiatives that drive customer satisfaction and business growth.

Essential Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Strong problem-solving and analytical skills, with the ability to think critically and come up with creative solutions.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
• Proficient in using CRM software and other customer service tools.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities.
• Reliable high-speed internet connection and a quiet, distraction-free workspace.

Preferred Qualifications

• Previous customer service experience, particularly in a fast-paced, dynamic environment.
• Experience working with CRM software and other customer service tools.
• Knowledge of the lighting industry or e-commerce sector.
• Bilingual or multilingual skills.
• Experience working in a remote or hybrid environment.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that supports the well-being and success of our team members. Some of the benefits you can expect include:

• Competitive hourly rate of $16.00/hour, with a $1/hour increase after 60-day provisional period.
• Quarterly bonus opportunities.
• 2 weeks paid time off per year.
• Paid holidays.
• Health, dental, vision, and life insurance.
• Retirement plan with employer match.
• Opportunities for career growth and professional development.
• A dynamic, supportive, and inclusive work environment that encourages creativity and innovation.

Schedule and Work Environment

This is a remote 4-day weekend shift position, with a 10-hour shift per day. The schedule is as follows:

• Saturday: 12:30pm-11pm Eastern time.
• Sunday: 9am-7:30pm Eastern time.
• Monday: 10-hour shift between 9:30am-8pm Eastern time.
• Tuesday: 10-hour shift between 9:30am-8pm Eastern time.

You'll need to provide a secure, quiet, and distraction-free workspace with a reliable high-speed internet connection. We'll provide all the necessary equipment and tools to support your success in this role.

Why Join blithequark?

At blithequark, we're passionate about creating a positive, inclusive, and supportive work environment that encourages creativity, innovation, and growth. We're committed to delivering exceptional customer experiences and driving business success, but we also know the importance of having fun and enjoying the journey. If you're a motivated, adventurous, and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

Join our talented team of professionals and become part of a company that's shaping the future of the lighting industry. With opportunities for career growth, professional development, and a comprehensive benefits package, you'll have everything you need to succeed and thrive in this role.

Apply Now

If you're ready to take your customer service career to the next level and join a dynamic, fast-growing company that's making a difference in the industry, apply now to become a Customer Care Agent at blithequark. We can't wait to hear from you!