Experienced Global Customer Solutions Specialist - Elevate Customer Experience in a Dynamic Remote Environment at blithequark

Join blithequark: Where Connecting People and Uniting the World is More Than Just a Mission

At blithequark, we're on a groundbreaking journey to redefine the aviation industry. As a global company with a presence in hundreds of locations worldwide, we serve millions of customers and employ tens of thousands of individuals. Our commitment goes beyond transportation; it's about fostering opportunities, uplifting communities, and creating a workplace that's as diverse and inclusive as the world we serve. With a growth trajectory that's set to hire tens of thousands of people across various roles, we're not just expanding our team; we're building a global family.

About the Role: Specialist - Global Customer Solutions (Remote)

We're seeking a highly skilled and experienced Specialist in Global Customer Solutions to join our remote team. As a key player in our customer service ecosystem, you'll be responsible for addressing high-profile customer issues, collaborating with various departments, and driving improvements in customer resolution processes. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, this is an opportunity to propel your career forward.

Key Responsibilities

• Research and partner with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to, including public statements, regulatory follow-ups, and legal appearances.
• Conduct thorough root cause analyses and suggest improvements to prevent future failures.
• Collaborate with other organizations to establish customer experience history for escalated incidents.
• Provide leadership updates and executive-level communications on incident handling and resolution.
• Proactively identify opportunities to improve customer resolution processes and implement changes.
• Offer subject matter expertise and escalation support to other team members in Customer Solutions and Recovery, as well as external contact center groups.

Qualifications: What We're Looking For

Minimum Qualifications

• At least two years of operational or contact center experience.
• Superior written and verbal communication skills.
• Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers.
• Demonstrated problem-solving ability, initiative, and superior decision-making skills.
• Excellent analytical skills and attention to detail.
• Ability to prioritize work and effectively manage time in a fast-paced environment.
• Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint).
• Legally authorized to work in the United States without sponsorship.
• Reliable, punctual attendance is essential.
• Experience with complex cases and customer service escalations.

Preferred Qualifications

• Bachelor's degree in English, Journalism, or a related field.
• Foreign language skills.
• Proficiency in EZR/SHARES or similar systems.
• Strong subject matter expertise and working knowledge of blithequark's policies, procedures, and initiatives.
• Airline industry experience.

What We Offer

At blithequark, we provide a competitive compensation package that includes a salary range of $57,700 to $87,560, dependent on job-related factors such as experience, education, and skills. We're also a bonus-eligible role, giving you the opportunity to earn more based on your performance.

Our benefits package is designed to keep you happy, healthy, and well-traveled. It includes:

• Medical, dental, vision, life, accident, and disability insurance.
• Parental leave and employee assistance programs.
• Commuter benefits and paid holidays.
• Paid time off and a 401(k) plan with employee and company contribution opportunities.
• Flight privileges, because who doesn't love to travel?

Career Growth and Learning Opportunities

At blithequark, we're committed to your professional growth and development. As a Specialist in Global Customer Solutions, you'll have the opportunity to:

• Develop your skills in customer service, problem-solving, and leadership.
• Collaborate with cross-functional teams to drive business outcomes.
• Take on new challenges and responsibilities as you grow in your role.
• Participate in employee-run "Business Resource Group" communities to network and develop your skills.

Our Culture and Work Environment

At blithequark, we pride ourselves on a culture that's inclusive, diverse, and supportive. As a remote team member, you'll be part of a global community that's connected by a shared purpose. We value diverse experiences and perspectives, and we're committed to providing a work environment that's conducive to your success.

Why Join blithequark?

If you're looking for a career that's more than just a job, blithequark is the place to be. We're not just an airline; we're a global community that's dedicated to connecting people and uniting the world. With a competitive compensation package, opportunities for growth and development, and a culture that's inclusive and supportive, you'll have everything you need to thrive.

Ready to take your career to new heights? Apply now to join our team as a Specialist in Global Customer Solutions and be part of a journey that's changing the face of aviation.

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from individuals with diverse backgrounds, experiences, and perspectives. If you require accommodation during the application or interview process, please contact us.