Experienced Medical Virtual Assistant – Remote Healthcare Support Specialist for US-Based Clients

Introduction to Neolytix and Our Mission

Neolytix is a boutique Consulting and Management Services Organization dedicated to supporting small and medium-sized healthcare providers across the United States. Our team is passionate about delivering exceptional services that cater to the unique needs of our clients, enabling them to thrive in a competitive healthcare landscape. We believe in fostering the growth of each individual by providing a comprehensive understanding of the end-to-end process of running a clinic, ensuring that every team member can see the impact of their work and contribute meaningfully to our mission.

About the Role of a Medical Virtual Assistant

We are seeking an experienced and compassionate Medical Virtual Assistant to join our team. As a Medical Virtual Assistant, you will play a vital role in supporting our healthcare clients by preparing and assembling medical record documentation, ensuring compliance with regulatory requirements, and providing exceptional customer service. This is a full-time, remote position that offers the opportunity to work with a diverse team of professionals who are passionate about delivering high-quality healthcare support services.

Key Responsibilities

• Prepare and assemble medical record documentation/charts for physicians, ensuring accuracy and attention to detail.
• Ensure medical record compliance by self-documentation attestation and adherence to hospital and medical facility policies, including those relating to HIPAA and Joint Commission.
• Update patient history, physical exam, and other pertinent health information in the patient's record, maintaining confidentiality and discretion at all times.
• Prepare and send all documentation to physicians for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitor the duration of basic lab results and screening procedures, ensuring timely follow-up and communication with healthcare providers.
• Perform other clerical duties and tasks to improve provider productivity and clinic workflow as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
• Demonstrate understanding necessary to assess, review, and apply criteria, using critical thinking and problem-solving skills to resolve issues and improve processes.

Essential Qualifications

• Previous experience in a customer service or healthcare-related role, preferably in a medical office or clinical setting.
• Strong communication and interpersonal skills, with the ability to build rapport with healthcare providers, patients, and colleagues.
• Excellent problem-solving abilities and attention to detail, with a focus on delivering high-quality results in a timely manner.
• Ability to multitask and prioritize tasks in a fast-paced environment, maintaining organization and composure under pressure.
• Proficiency in Microsoft Office and electronic medical records (EMR) systems, with a willingness to learn and adapt to new technologies.
• Compassionate and empathetic demeanor, with a strong commitment to delivering patient-centered care and support.

Preferred Qualifications

• Certification as a Medical Assistant or completion of a medical assisting program.
• Experience working in a virtual or remote environment, with a strong understanding of the challenges and opportunities of remote work.
• Knowledge of medical terminology, anatomy, and physiology, with a strong foundation in healthcare principles and practices.
• Experience with practice management software and other healthcare technologies, with a willingness to learn and adapt to new systems.

Technical Requirements

• Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram, with a reliable internet connection and necessary software.
• Webcam, Noise Cancelling headset, and 30mbps internet speed or above, to ensure high-quality video conferencing and communication.
• Dedicated place at home for work, with a quiet and private workspace that is free from distractions and interruptions.

Career Growth Opportunities and Learning Benefits

At Neolytix, we are committed to supporting the growth and development of our team members, providing opportunities for career advancement and professional development. As a Medical Virtual Assistant, you will have access to training and education programs, as well as mentorship and coaching from experienced professionals in the field. We encourage our team members to pursue their passions and interests, and to share their knowledge and expertise with others.

Work Environment and Company Culture

Neolytix is a dynamic and supportive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and compassion, and we are committed to creating a workplace that is welcoming and inclusive to all. Our team members are passionate about delivering exceptional healthcare support services, and we are dedicated to making a positive impact in the lives of our clients and their patients.

Compensation, Perks, and Benefits

• Competitive salary and comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays, with a generous leave policy that allows you to recharge and pursue your interests.
• Opportunities for career advancement and professional development, with a focus on supporting your long-term career goals.
• Collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional healthcare support services.
• Flexible work arrangements, including remote work options and flexible scheduling, to support your work-life balance and overall well-being.

Conclusion

If you are a compassionate and detail-oriented individual who is passionate about delivering exceptional healthcare support services, we encourage you to apply for this exciting opportunity. As a Medical Virtual Assistant at Neolytix, you will have the chance to make a positive impact in the lives of our clients and their patients, while pursuing your career goals and developing your skills and expertise. Join our team today and become a vital part of our success story!

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.