Experienced IT Technical Support Specialist – Remote Work Opportunity with Competitive Salary and Comprehensive Benefits

Introduction to Aulani, A Disney Resort & Spa

Aulani, A Disney Resort & Spa, is a unique and enchanting destination that combines the spirit of O`ahu with the magic of Disney. Our resort is more than just a family-friendly getaway; it's a place where guests and cast members alike can feel the magic, experience the spirit of the island, and truly feel welcome. As a member of our team, you'll have the opportunity to bring the spirit of the islands to life in every part of your role and make a lasting impact on our guests and community.

About the Role and Team

We're seeking an experienced IT Technical Support Specialist to join our team and assist the IT manager in all applicable responsibilities. As a key member of our technical support team, you'll work closely with all lines of businesses, resort leadership, and team members to maintain technological equipment, perform problem identification, and drive resolutions. This is a fantastic opportunity to work with a talented team of professionals who are passionate about delivering exceptional technical support and ensuring the smooth operation of our resort's technology systems.

Key Responsibilities

As an IT Technical Support Specialist, your key responsibilities will include:

• Assisting and/or supporting all resort communication technologies, including two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, and more
• Assisting and/or supporting all resort Point of Sale systems, including NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, and more
• Maintaining the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities, and emergency resource locators, and coordinating and accurately recording changes to names, titles, numbers, extensions, locations, device types, and more
• Using call accounting applications to generate call accounting reports and billing statements for special events and/or groups
• Performing technology room inspections for designated rooms, verifying accurate functionality and appearance of guest room technologies, including phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, Blu-ray players, stereo entertainment systems, PhotoPass, WIFI connections, Ethernet connections, and Lutron
• Performing problem-solving and triage methods to identify issues with all resort technologies, repairing and/or replacing items within responsibility, and appropriately calling out issues to their respective support teams and/or vendors
• Assisting leadership with resort technical support requests, developing accurate guidelines, inventory reporting, providing site and facility access to internal and external partners, and all other duties assigned by the IT manager
• Completing all required trainings, development connections, and performance connections on or by their respective due dates, and attending meetings, trainings, stand-ups, functions, and gatherings

Essential Qualifications

To be successful in this role, you'll need:

• Minimum 1 year of related experience in IT technical support
• Demonstrated ability to work with little to no supervision and make sound decisions
• Proven ability to call out high-level decisions to appropriate leadership
• Knowledge in multiple systems, applications, and hardware
• Knowledge of application, networking, and hardware triage
• Excellent written and verbal communication skills
• Ability to work in confined spaces, behind and/or under furniture or equipment, indoors and outdoors
• Able to lift and carry up to 50 lbs
• Able to appropriately use ladders up to 12 ft in height
• Able to stand for long periods of time or walk to distant locations and traverse up and down stairways
• Available to work various hours, extended hours, overnight, weekdays, weekends, and holidays
• 2-year college degree

Preferred Qualifications and Education

While not required, we prefer candidates with:

• 3+ years of related experience in IT technical support
• 4-year college degree

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong technical skills and knowledge of IT systems and applications
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At Aulani, A Disney Resort & Spa, we're committed to helping our cast members grow and develop in their careers. As an IT Technical Support Specialist, you'll have access to a range of training and development opportunities, including:

• On-the-job training and mentorship
• Formal training programs and workshops
• Opportunities for career advancement and professional growth
• Access to a range of online learning resources and tools

Work Environment and Company Culture

Our resort is a dynamic and fast-paced environment that's dedicated to delivering exceptional guest experiences. As a member of our team, you'll be part of a collaborative and supportive culture that values diversity, inclusion, and creativity. We offer a range of perks and benefits, including:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Access to a range of training and development programs
• A dynamic and supportive work environment
• A range of employee perks and benefits, including discounts on resort amenities and services

Compensation, Perks, and Benefits

We offer a competitive salary range of $27.32-$39.25 per hour, depending on experience and qualifications. Our comprehensive benefits package includes:

• Health and savings benefits
• Informational opportunities and special extras
• Access to a range of employee perks and benefits

Conclusion

If you're a motivated and experienced IT technical support professional who is passionate about delivering exceptional technical support and ensuring the smooth operation of our resort's technology systems, we encourage you to apply for this exciting opportunity. As an IT Technical Support Specialist at Aulani, A Disney Resort & Spa, you'll be part of a talented team of professionals who are dedicated to delivering exceptional guest experiences and making a lasting impact on our community. Apply now and take the first step towards a rewarding new role!

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply To This Job