Experienced Infusion Collection Specialist - Remote Opportunity for Driven Professionals in Medical Accounts Receivable

Introduction to Soleo Health and Our Mission

Soleo Health is a pioneering national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our mission is to simplify complex care and improve patients' lives every day. We are committed to attracting and retaining the best and brightest talent, as our employees are our greatest asset. If you are a driven and compassionate professional looking to make a difference in the lives of others, we invite you to join our team as an Infusion Collection Specialist - Remote.

About the Role

The Infusion Collection Specialist will play a critical role in our team, responsible for a broad range of collection processes related to medical accounts receivable in support of multiple site locations. As a key member of our team, you will proactively work assigned accounts to maximize accurate and timely payment. This is an exceptional opportunity for a highly motivated and organized individual to join our innovative and dynamic team and contribute to our mission of simplifying complex care.

Key Responsibilities

• Research all balances on the accounts receivable and take necessary collection actions to resolve in a timely manner
• Research assigned correspondence and take necessary action to resolve requests
• Routinely review and work correspondence folder requests in a timely manner
• Make routine collection calls on outstanding claims
• Identify billing errors, short payments, unpaid claims, cash application issues, and resolve accordingly
• Ability to identify potential risk, write-offs, and status appropriately, and report and escalate to management as identified
• Research refund requests received by payers and status refund according to findings
• Document detailed notes in a clear and concise fashion in our company software system
• Identify issues/trends and escalate to Manager when assistance is needed
• Provide exceptional customer service to internal and external customers
• Ensure compliance with federal, state, and local governments, third-party contracts, and company policies
• Must be able to communicate well with branch, management, patients, and insurance carriers
• Ability to perform account analysis when needed
• Answering phones/taking patient calls regarding balance questions
• Using portals and other electronic tools
• Ensure claims are on file after initial submission
• Identify, escalate, and prepare potential payor projects to management and company Liaisons
• Write detailed appeals with supporting documentation
• Keep abreast of payor follow-up/appeal deadlines
• Submit secondary claims

Requirements and Qualifications

To be successful in this role, you will need to possess a strong and diverse skillset in relevant areas, including:

• 1-3 years or more of strong collections experience
• Previous Home Infusion and Specialty Pharmacy experience highly preferred
• Knowledge of HCPC coding and medical terminology
• CPR+ systems experience preferred
• Excellent math and writing skills
• Excellent interpersonal, communication, and organizational skills
• Ability to prioritize, problem-solve, and multitask
• Word, Excel, and Outlook experience
• High School Diploma or GED

What We Offer

In return for your hard work and dedication, we offer a competitive salary and comprehensive benefits package, including:

• Competitive wages
• 401(k) with a match
• Referral bonus
• Great company culture
• Paid parental leave options
• No weekends or holidays
• Affordable medical, dental, and vision insurance plans
• Company-paid disability and basic life insurance
• HSA and FSA (including dependent care) options
• Paid time off
• Education assistant program

Career Growth and Development