Experienced Customer Service Representative - Inbound Calls, Work from Home Opportunity with blithequark

Join the blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

blithequark is seeking highly skilled and enthusiastic Customer Service Representatives to join our team, working from the comfort of their own homes. As a Customer Service Representative, you will be the face of blithequark, delivering top-notch service and solutions to our customers through inbound calls in a dynamic and supportive environment. If you excel at handling customer inquiries, have a proven track record of hitting sales targets, and bring an enthusiastic personality, we want to hear from you!

About blithequark

blithequark is a digital transformation company that rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. With over 35 years of experience, we have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

Key Responsibilities:

• Handle inbound calls from customers, providing exceptional service and solutions to their inquiries
• Actively listen to customers, leveraging probing question skills to understand their needs and concerns
• Manage and overcome objections for subscribers' cancellation and suspend requests to assist in reducing churn
• Meet and exceed sales targets, driving revenue growth and customer satisfaction
• Work collaboratively with a dedicated team of leaders and peers to achieve shared goals and objectives
• Utilize leading technologies and systems to deliver efficient and effective customer experiences

What We Offer:

Competitive Compensation and Benefits:

• Competitive pay rate: $15.00 - $20.00/hr
• Medical, dental, and vision benefits
• Paid training and PTO
• Additional pay incentives and monthly rewards & recognition programs
• Employee discounts
• EAP & Health and Wellness programs, including access to a personal trainer

Career Growth Opportunities:

• Advancement opportunities: 80% of our frontline leaders have been promoted from within
• Ongoing training and development to support your career growth and success

Work Environment:

• Work from home opportunity with a flexible schedule (anywhere from 6am-12am PST)
• 8-hour per day shift, 5 days per week
• All technical equipment needed to be successful, provided by blithequark

Requirements and Qualifications:

Essential Qualifications:

• Excellent verbal and written communication skills
• Strong multitasking abilities
• Driven by solving problems and meeting goals
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

Preferred Qualifications:

• Proven track record of hitting sales targets
• Experience working in a high-energy, dynamic environment
• Familiarity with customer relationship management (CRM) software

Requirements to Work from Home:

• A quiet and distraction-free, secure place to work
• Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster, the better!)
• In-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
• Wireless and/or satellite Internet Service Providers are not compatible with our systems
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications

Skills and Competencies:

• Strong problem-solving and analytical skills
• Excellent time management and organizational skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and accuracy
• Ability to work collaboratively as part of a team

Why Join blithequark?

At blithequark, we are committed to delivering exceptional customer experiences and supporting our employees' growth and success. By joining our team, you will have the opportunity to:

• Work with leading technologies and systems
• Collaborate with a dedicated team of leaders and peers
• Develop your skills and competencies through ongoing training and development
• Enjoy a competitive compensation and benefits package
• Work from the comfort of your own home with a flexible schedule

How to Apply:

If you are a motivated and enthusiastic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and strive to create a work environment that is inclusive and respectful of all employees.