Experienced Full-Time Customer Service Representative - Work From Home Opportunity with blithequark, Delivering Heart-Driven Health Care Solutions

Join the blithequark Team: Where Heart Meets Health Care

At blithequark, we're dedicated to transforming the health care experience by putting our heart into every moment of your health. Our purpose-driven culture empowers us to deliver enhanced, human-centric health care solutions that make a meaningful difference in people's lives. As a leader in the health care industry, blithequark is committed to innovation, convenience, and affordability. We're seeking talented Customer Service Representatives to join our team and help us achieve our mission.

About the Role

We're looking for experienced Customer Service Representatives to work from home as part of our Customer Care division. As a Customer Service Representative, you'll play a vital role in delivering heart-driven service to our millions of plan members. You'll assist members with their pharmacy benefit plans, answering questions and providing solutions to simplify their health care experience.

Key Responsibilities:

* Take inbound calls from plan members and provide exceptional customer service * Answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions * Offer solutions to help members understand their coverage and options * Utilize your skills and knowledge to simplify health care experiences for plan members * Collaborate with trainers and leadership to ensure a comprehensive understanding of health care concepts and solutions

Requirements and Qualifications

Essential Qualifications:

* 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma

Preferred Qualifications:

* Associate's degree or equivalent experience * Ability to problem-solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills

What We Offer

Compensation and Benefits:

* Competitive pay range: $17.00 - $27.90 per hour * Comprehensive medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan * Short-term and long-term disability benefits * Paid Time Off (PTO) and paid holidays

Career Growth and Development:

* Opportunities for advancement from REP I to REP II and III * Career Mapping guide to help you achieve your career goals * Comprehensive training program, including 8 weeks of on-site training * Ongoing development courses and education assistance

Work Environment and Culture:

* Work-from-home flexibility with approved speed requirements and secure workspace * Collaborative and supportive team environment * Opportunities to make a meaningful difference in people's lives * Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering heart-driven service and simplifying health care experiences, we want to hear from you! Apply online and take our Online Virtual Job Tryout (Interview Platform) to learn more about the position.

Application Process:

1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) Don't miss this opportunity to join the blithequark team and make a difference in the lives of our plan members. Apply today!

blithequark: Where Heart Meets Health Care

At blithequark, we're committed to putting our heart into every moment of your health. Join our team and be part of a culture that values innovation, compassion, and customer-centricity. Apply now and start your journey with blithequark! Apply for this job