Experienced Customer Service Representative - First Notice of Loss (FNOL) Specialist at blithequark

Join blithequark: Revolutionizing Subrogation with Exceptional Customer Service

At blithequark, we're redefining the subrogation industry by providing top-notch services that help our clients recover payments on damage claims, ensuring that the responsible party pays for the damages caused. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We're passionate about delivering outstanding customer service to both our clients and the parties involved in a claim, allowing our clients to focus on their business.

About blithequark

blithequark is a dynamic organization that thrives on a culture of efficiency, effective processes, and a casual, comfortable atmosphere. We believe in fostering a healthy work-life balance and regularly host company events to celebrate our achievements and give back to the community through various volunteer initiatives. Our dedication to our Core Four principles has enabled our current and future success, making us a leader in the subrogation industry.

The Role: FNOL Customer Service Representative

We're seeking an experienced and skilled Customer Service Representative to join our team as a First Notice of Loss (FNOL) Specialist. As an FNOL Representative, you will be the primary point of contact for our customers, providing quality inbound communication services while accurately recording FNOL claims. Your exceptional customer service skills and ability to effectively interact with customers will be crucial in driving our business forward.

Key Responsibilities

• Accept inbound calls from engineers, technicians, and other field operators reporting FNOL claims
• Communicate effectively while entering data accurately into our customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location
• Work on special projects as assigned
• Establish an appropriate work environment within your home for work purposes

What You'll Need

To succeed in this role, you'll need:

• A minimum of 6 months to 1 year of previous customer service call center experience
• The ability to type a minimum of 55 wpm, error-free
• Proficiency in Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; ability to read and follow a script
• Ability to analyze and interpret photos to determine damage
• High School Diploma or equivalent
• Experience with Microsoft Teams is a plus

Compensation and Benefits

At blithequark, we offer a comprehensive compensation and benefits package, including:

• A competitive salary
• A Tiered Support Bonus System, with bonuses ranging from $105 to $205 per pay period
• An FNOL Incentive Program, offering up to $10 per day for meeting performance standards
• Paid time off, accrued at a rate of 5 hours per pay period (equivalent to 3 weeks in your first full year)
• A $50/month internet service cost reimbursement
• A matched 401k plan
• A full menu of benefits

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As an FNOL Customer Service Representative, you'll have opportunities to:

• Develop your customer service and communication skills
• Improve your data entry and analytical skills
• Work with a customized database and advanced technology
• Take on special projects and contribute to the growth and success of our organization

Our Culture and Work Environment

At blithequark, we pride ourselves on our casual, comfortable atmosphere and our commitment to a healthy work-life balance. As a fully remote position, you'll have the flexibility to work from home and establish an environment that suits your needs. We're a 4-year running winner of The Oklahoman Top Workplaces, and we're committed to maintaining a positive and supportive work environment.

Why Join blithequark?

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we want to hear from you. At blithequark, you'll have the opportunity to:

• Join a dynamic and growing organization
• Develop your skills and expertise in a supportive environment
• Enjoy a comprehensive compensation and benefits package
• Work with a talented and dedicated team
• Make a real difference in the subrogation industry

We're an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. If you're ready to take your career to the next level and join a team that's passionate about delivering exceptional customer service, apply now to become an FNOL Customer Service Representative at blithequark.

Don't miss this opportunity to join our team and thrive in a dynamic and supportive environment. Apply today!