Experienced Customer Service Representative - Voice of blithequark, Delivering Exceptional Consumer Experiences

Join blithequark: Where Innovation Meets Customer Passion

At blithequark, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work.

About the Role: Associate Product Consultant

As the Associate Product Consultant, you are the "Voice of blithequark" that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in blithequark products to ensure you are ready to assist our customers. Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career.

Key Responsibilities

• Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
• Develops and maintains knowledge of blithequark products and procedures to accurately aid consumers in a timely manner.
• Delivers a consumer experience that helps to drive unsolicited, positive "word of mouth" advertisement for blithequark.
• Takes ownership of challenging/sensitive situations and resolves with a sense of urgency and empathy.
• Demonstrates consistent achievement in meeting all required quality, call management, and productivity metrics as well as adhering to all processes and procedures within the department.
• Performs other duties and/or special assignments as needed.

Qualifications and Requirements

Essential Qualifications

• High School diploma or equivalent
• Experience in a customer service position is required; call center experience is preferred.
• Excellent professional verbal and written communication skills are required. Being bi-lingual in French or Spanish is a plus.
• Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams is a plus.
• Must meet internet speed requirements and have a safe and secure workspace.
• Must be able to thrive in a work environment that mandates low mobility and high observation.
• Must be available for training July 29, 2024 - August 23, 2024.
• Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary.

Preferred Qualifications

• Previous experience in a call center environment.
• Familiarity with customer service software and technology.
• Experience working in a fast-paced, dynamic environment.

What We Offer

blithequark offers a competitive starting rate of $17/hour with the possibility of overtime and benefits from day one, which include:

• Medical, dental, and vision coverage.
• Monthly and annual bonus opportunities.
• Paid time off from day one.
• 401K with company match up to 3%.
• Profit Sharing.
• Product discounts.
• Self-led career development program with rewarding pay increases.
• Annual merit increases and company bonus opportunities.
• Tuition Reimbursement.

Work Environment and Company Culture

This position is 100% remote, and blithequark provides all the necessary equipment for you to be successful! We pride ourselves on having a diverse, inclusive, and welcoming culture with Employee Resource Groups. Our comprehensive benefits prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs.

Career Growth Opportunities

At blithequark, we support the overall health and wellness of our associates by offering numerous opportunities for career growth and professional development. With industry-leading brands and innovation within our operating segments, we have an impressive track record of strong financial results, market outperformance, and growth, which translates into career and professional growth opportunities for associates.

Why Join blithequark?

If you're passionate about delivering exceptional customer experiences and are looking for a company that values innovation, integrity, and inclusivity, then blithequark is the place for you. Our next training will begin July 29, 2024, with training hours of 9:00 am-5:30 pm EST. After completion of training, the working hours will be 8-hour shifts beginning 8:00 am-10:30 am EST (or the equivalent for your time zone) Monday through Friday.

Don't miss this opportunity to be part of a team that is shaping the future of home innovation. Apply now to join blithequark as an Associate Product Consultant and become the "Voice of blithequark"!

Equal Employment Opportunity

blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

blithequark is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us and let us know the nature of your request along with your contact information.

To learn more about blithequark and our culture, please visit our website.