Experienced Customer Experience Representative - Delivering Exceptional Service in a Dynamic Technology Environment at blithequark

Transforming the Way We Connect: Join blithequark as a Customer Experience Representative

At blithequark, we're not just a leading provider of technology and communications services; we're a human network that spans the globe, working tirelessly behind the scenes to anticipate, lead, and innovate. Our mission is built on the belief that listening is where learning begins, and we're committed to making a meaningful impact that moves the world forward. If you're driven by purpose and powered by persistence, we invite you to explore a career with us and discover the fulfillment that comes with living the #NetworkLife.

About the Role

As a Customer Experience Representative at blithequark, you'll be at the forefront of delivering an exceptional customer experience, leveraging your superior customer service skills and enthusiasm for technology to ensure our customers enjoy America's fastest and most reliable network. You'll be the trusted advisor, the problem solver, and the guide that our customers rely on when they have questions or issues. Your role is pivotal in transforming the way people, businesses, and things connect with each other.

Key Responsibilities

• Respond to incoming customer calls, addressing requests related to installation, disconnection, or changes to their service with professionalism and efficiency.
• Identify customer needs and proactively offer blithequark's products and services that meet those needs, enhancing their overall experience.
• Investigate and resolve customer inquiries and disputes regarding service, billing, rates, adjustments, and policy issues, ensuring a fair and satisfactory resolution.
• Provide detailed information and support regarding blithequark's products and services, helping customers make informed decisions.
• Verify the accuracy and completeness of service orders and make necessary corrections or changes.
• Negotiate the collection of overdue bills with sensitivity and professionalism, balancing customer satisfaction with business needs.
• Work flexible hours, including evenings, weekends, holidays, and unscheduled shifts, as required by the needs of the business.

What We're Looking For

To succeed as a Customer Experience Representative at blithequark, you'll need a dedication to customer service excellence, coupled with excellent communication skills and a positive, professional attitude. You should thrive in a fast-paced environment and derive satisfaction from helping our customers connect to the digital world. While not mandatory, having a related Associate Degree or 2+ years of relevant experience, customer service call center experience, and previous collections experience will make you an even more competitive candidate.

Essential and Preferred Qualifications

Essential Qualifications:

• A commitment to delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• A positive and professional attitude.
• The ability to work in a fast-paced environment.
• Residing within 75 miles of the current reporting location for the duration of the contract.

Preferred Qualifications:

• A related Associate Degree.
• 2+ years of relevant experience in customer service or a related field.
• Previous experience working in a customer service call center.
• Experience in collections.

Skills and Competencies

To excel in this role, you'll need:

• Strong problem-solving skills and the ability to resolve complex customer issues.
• Proficiency in using technology and software applications relevant to customer service and call center operations.
• Adaptability and flexibility in responding to changing customer needs and business priorities.
• A customer-centric approach, with a focus on delivering personalized and empathetic service.

Career Growth and Learning Opportunities

At blithequark, we're not just looking to fill a role; we're investing in your future. As a Customer Experience Representative, you'll have access to comprehensive training and development programs designed to enhance your skills and knowledge. You'll be part of a dynamic team that values innovation, creativity, and continuous learning. Whether you're interested in advancing your career within customer service or transitioning into other areas of our business, we'll provide you with the support and resources you need to succeed.

Work Environment and Company Culture

This is a remote role, offering you the flexibility to work from home while still being connected to our vibrant team. You'll have opportunities to participate in occasional in-person trainings and meetings, allowing you to network with colleagues and build meaningful relationships. At blithequark, we're committed to fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences and strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy a competitive compensation package, comprehensive benefits, and a range of perks designed to enhance your work-life balance and overall well-being. While specific details may vary, we're committed to providing you with a rewarding and fulfilling employment experience that recognizes your contributions and supports your personal and professional goals.

Join Our Team

If you're passionate about delivering exceptional customer experiences and are excited about the prospect of working with a leading technology and communications services provider, we encourage you to apply for this Customer Experience Representative role at blithequark. Don't worry if you don't meet every 'preferred' qualification listed above; we're looking for talented individuals who share our commitment to customer service excellence and are eager to grow and learn with us.

At blithequark, we're proud to be an equal opportunity employer, celebrating our employees' differences and committed to creating an inclusive environment that encourages authenticity and fosters a sense of belonging. We invite you to be part of our journey, to craft your own path to greatness, and to contribute your best to our mission of transforming the way we connect around the world.