**Experienced Customer Care Representative II - Outbound Call Center Specialist**
About Elevance Health and CarelonRx
At Elevance Health, we're dedicated to improving lives and communities, making healthcare simpler, and delivering exceptional care to our members. As a part of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens to deliver member-centered, lasting pharmacy care. Our mission is to empower individuals to take control of their health, and we're seeking a talented Customer Care Representative II to join our team.Job Summary
We're looking for a highly skilled and customer-focused individual to join our Outbound Call Center team as a Customer Care Representative II. In this role, you'll be responsible for making outbound calls and responding to customer questions via telephone and written correspondence regarding insurance benefits and pharmacy delivery. If you're passionate about delivering exceptional customer service, have a strong analytical mindset, and are proficient in basic customer service functions, we encourage you to apply.Key Responsibilities
As a Customer Care Representative II, you'll have the following key responsibilities:- Initiate outbound calls to internal and external customers to provide assistance regarding insurance benefits, provider contracts, eligibility, and claims.
- Analyze problems and provide information/solutions to customers.
- Operate a PC/image station to obtain and extract information, document information, activities, and changes in the database.
- Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Research and analyze data to address operational challenges and customer service issues.
- Provide external and internal customers with requested information, demonstrating proficiency in all basic customer service functions.
- Receive and place follow-up telephone calls/e-mails to answer customer questions.
- Seek, understand, and respond to the needs and expectations of internal and external customers.
- Conduct outbound calls in the ZipDrug business area.
Essential Qualifications
To be successful in this role, you'll need to meet the following essential qualifications:- A high school diploma or equivalent.
- A minimum of 1 year of experience in an automated customer service environment.
- Any combination of education and experience that would provide an equivalent background.
Preferred Qualifications
While not required, the following preferred qualifications and skills will make you a strong candidate for this role:- Strong oral, written, and interpersonal communication skills.
- Problem-solving skills, facilitation skills, and analytical skills.
- Experience working in a URAC-accredited area.
Skills and Competencies
To excel in this role, you'll need to possess the following skills and competencies:- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in basic customer service functions, including phone and email communication.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
Career Growth Opportunities and Learning Benefits
At Elevance Health, we're committed to helping our employees grow and develop their careers. As a Customer Care Representative II, you'll have opportunities to:- Develop your skills and knowledge in customer service, communication, and problem-solving.
- Work with a talented team of professionals who are passionate about delivering exceptional care.
- Participate in ongoing training and development programs to enhance your skills and career prospects.
- Take on new challenges and responsibilities as you grow and develop in your role.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on the following values:- Customer-centricity: We put our customers at the heart of everything we do.
- Integrity: We operate with honesty, transparency, and accountability.
- Innovation: We're committed to using new technologies and approaches to deliver exceptional care.
- Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
Compensation, Perks, and Benefits
As a valued member of our team, you'll enjoy a competitive compensation package, including:- A salary that reflects your skills and experience.
- A $500 sign-on bonus.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement savings plan with company match.
- Flexible work arrangements, including remote work options.
- Opportunities for professional development and career growth.