**Experienced Full Stack Customer Service Representative – Pet Industry Expertise & Remote Work Opportunity**

About Chewy

At Chewy, we're more than just a pet supply company – we're a community of pet lovers dedicated to enhancing the lives of pets and their owners. With a passion for innovation and customer satisfaction, we've built a dynamic team that's revolutionizing the way people shop for their furry friends. As a Remote Customer Service Representative, you'll be a vital part of our customer support team, ensuring that our valued customers receive unparalleled assistance with their inquiries and concerns.

Job Summary

We're seeking an experienced and passionate Customer Service Representative to join our remote team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers via phone, email, and chat. If you're enthusiastic about pets, customer service, and want to be part of a company that values its employees, we'd love to hear from you!

Responsibilities

• Respond to customer inquiries: Respond to customer inquiries via phone, email, and chat in a prompt and professional manner, ensuring that our customers receive timely and accurate assistance.
• Provide product knowledge: Maintain a high level of product knowledge to assist customers with informed purchasing decisions, including Chewy products, services, and policies.
• Resolve customer issues: Resolve customer issues and complaints effectively, aiming for first-contact resolution and ensuring that our customers are satisfied with their experience.
• Collaborate with cross-functional teams: Collaborate with cross-functional teams to address complex customer concerns and provide seamless support to our customers.
• Contribute to a positive team environment: Contribute to a positive and collaborative team environment, promoting a culture of excellence, innovation, and customer satisfaction.
• Stay up-to-date with product knowledge: Stay up-to-date with the latest product knowledge, including new releases, promotions, and services, to provide informed assistance to our customers.

Requirements

To succeed as a Remote Customer Service Representative at Chewy, you'll need:

• Excellent communication skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers, colleagues, and management.
• Strong problem-solving abilities: Strong problem-solving abilities, with a customer-focused mindset and the ability to resolve complex customer issues.
• Remote work experience: Ability to work remotely and independently with a high degree of self-motivation, discipline, and time management skills.
• Previous customer service experience: Previous customer service experience, preferably in the pet industry or a related field.
• Pet industry knowledge: Familiarity with pet products and the pet industry, with a passion for staying up-to-date with the latest trends and developments.

Preferred Qualifications

We're looking for candidates with:

• Customer service certifications: Customer service certifications, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM).
• Pet industry experience: Experience working in the pet industry, with a strong understanding of pet products, services, and trends.
• Language skills: Proficiency in multiple languages, with the ability to communicate effectively with customers from diverse backgrounds.

Skills and Competencies

To succeed as a Remote Customer Service Representative at Chewy, you'll need:

• Excellent communication skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers, colleagues, and management.
• Strong problem-solving abilities: Strong problem-solving abilities, with a customer-focused mindset and the ability to resolve complex customer issues.
• Time management skills: Strong time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Technical skills: Proficiency in customer service software, such as Zendesk or Freshdesk, and a willingness to learn new technologies and systems.

Career Growth Opportunities and Learning Benefits

At Chewy, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service Representative, you'll have access to:

• Training and development programs: Comprehensive training and development programs, including onboarding, product knowledge, and soft skills training.
• Mentorship opportunities: Mentorship opportunities with experienced customer service professionals, providing guidance and support throughout your career.
• Career advancement opportunities, including promotions to leadership roles, specialized teams, or new departments.
• Continuous learning: Continuous learning opportunities, including workshops, webinars, and online courses, to help you stay up-to-date with the latest industry trends and best practices.