Experienced Pre-Licensed Customer Service Representative - Remote - Insurance Industry - Career Growth Opportunities

Join the Teleperformance Team: Where Passion Meets Purpose

Teleperformance is a global leader in digital business services, empowering the world's top brands to streamline their operations in meaningful and sustainable ways. With a workforce of over 410,000 passionate individuals speaking more than 300 languages, we pride ourselves on our global scale and local presence, making us a force for good in our communities, with our clients, and the environment. If you're looking for a career that offers growth, learning, and a chance to make a difference, Teleperformance is the perfect place for you!

Unlock Your Potential as a Pre-Licensed Customer Service Representative

As a Pre-Licensed Customer Service Representative, you will play a vital role in our team, fielding customer inquiries, and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. With our support, you will have the opportunity to grow and challenge yourself, discovering your potential and taking your career to new heights.

About Our Company Culture

At Teleperformance, we believe in creating a work environment where our employees feel valued, inspired, and supported. We prioritize happiness and a healthy work-life balance, providing a workplace conducive to productivity, creativity, and engagement. Our culture is built on inclusion and diversity, where everyone feels welcome and valued.

What We Offer

As a Pre-Licensed Customer Service Representative with Teleperformance, you will enjoy a range of benefits, including:

• Paid Training: We offer a 5-day paid training program to help you prepare for the State Insurance Exam.
• Competitive Wages: Earn a competitive salary with opportunities for growth and advancement.
• Full Benefits: Enjoy comprehensive medical, dental, vision, and 401k benefits, and more.
• Paid Time Off: Take time off to relax and recharge with our paid time off policy.
• Employee Wellness and Engagement Programs: Participate in our programs designed to support your well-being and career growth.

Your Responsibilities

As a Pre-Licensed Customer Service Representative, your key responsibilities will include:

• Resolving Complex Consumer Issues: Use excellent decision-making skills and innovation to resolve high-level consumer issues and advise first-level representatives.
• Assisting Policy Holders: Help policy holders with billing questions and concerns, and provide support with policy changes.
• Providing Recommendations: Offer recommendations and adjust as necessary to support policy holders' needs.
• Adhering to Guidelines: Follow company and departmental guidelines to ensure exceptional customer service.

Requirements and Qualifications

To succeed as a Pre-Licensed Customer Service Representative with Teleperformance, you will need:

• 6 Months of Customer Service Experience: Minimum 6 months of customer service experience.
• Age and Education: Be over 18 years of age and have a high school graduate or GED.
• Typing Skills: Ability to type 25 wpm.
• Computer Skills: Comfort with desktop computer systems and ability to use Windows operating systems.
• Communication Skills: Proven oral and written communication skills.
• Problem-Solving Skills: Logical problem-solving skills.
• Availability: Availability to work various shifts.
• Organization and Prioritization: Organization and work prioritization skills.

Work from Home Requirements

To work from home with Teleperformance, you will need:

• Internet Connection: A minimum subscribed download rate equal to or exceeding 12.0 Mbps and a minimum subscribed upload rate equal to or exceeding 3.0 Mbps.
• ISP Requirements: An ISP with no packet loss and ping under 50ms.
• Proof of Internet Speed: Proof of internet speed required.
• Clean and Quiet Workspace: A clean and quiet workspace.

Career Growth Opportunities

At Teleperformance, we believe in investing in our employees' futures. With our comprehensive training programs, you can develop the skills and knowledge needed to succeed in your career. Our employees have opportunities to grow and advance, with many moving into leadership roles. In fact, our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company.

Why Join Teleperformance?

By joining Teleperformance, you will become part of a global team that is passionate about delivering exceptional customer service. You will have the opportunity to work with a variety of clients, develop your skills, and grow your career. Our company culture prioritizes employee well-being, and we offer a range of benefits and programs to support your happiness and success.

How to Apply

If you're excited about the opportunity to join our team as a Pre-Licensed Customer Service Representative, we encourage you to apply today! Please click the link below to submit your application.

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We look forward to welcoming you to our team!