Senior Customer Service Representative - Remote - HVAC Industry - Problem Solving, Relationship Building, and Customer Success

Join the Team That's Revolutionizing Climate Solutions

At Trane Technologies, we're on a mission to create a sustainable world through innovative climate solutions for buildings, homes, and transportation. Our businesses, including Trane and Thermo King, are dedicated to making a positive impact on the environment and the communities we serve. We're a team that dares to dream big, uplift others, and enable our people to thrive at work and at home. If you're a skilled problem solver with a passion for customer service, we want you to join our growing HVAC business as a Senior Customer Service Representative.

About the Role

As a Senior Customer Service Representative, you'll play a critical role in ensuring customer satisfaction and building strong relationships with our Commercial Sales Offices, customers, and internal stakeholders. You'll be the go-to person for resolving customer service-related issues, providing solutions, and driving business growth. If you're enthusiastic, proactive, and have excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Develop and maintain positive working relationships with Commercial Sales Office, Warehouse, and Transporter personnel nationwide
• Work cross-functionally with sales offices, product management, warehouses, and transporters to meet customer requirements
• Process customer claims and manage them throughout their lifecycle
• Research and investigate root causes for submitted claims to determine appropriate resolutions
• Answer incoming calls and emails from sales offices, warehouses, customers, and transporters regarding claim status, pickup scheduling, RMA creation, and other general inquiries
• Proactively stay up-to-date on product knowledge and process standard work
• Utilize problem-solving and critical thinking skills to resolve issues and improve processes

Essential Qualifications

• Bachelor's Degree in a related field (preferred)
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• 3-5 years of customer service or inside/outside sales experience (industrial environment preferred)
• Familiarity with ERP systems (preferred)

Key Competencies

• Excellent Verbal, Written, and Interpersonal Communication Skills: Ability to communicate effectively with customers, sales offices, warehouses, and transporters
• Exceptional Critical Thinking Skills: Ability to analyze complex issues, identify root causes, and develop effective solutions
• Handling Difficult Situations: Ability to remain professional and courteous in challenging situations
• Strategic Relationship Building: Ability to build strong relationships across functions of an organization
• Process Improvement: Ability to identify opportunities for process improvement and implement change
• Continuous Learning: Ability to seek and apply new knowledge, assimilate information quickly, and contribute to a learning culture

What We Offer

Competitive Compensation and Benefits

We offer a competitive salary range of $45,000-$75,000, depending on experience and qualifications. Our comprehensive benefits package includes:

• Day One Benefits: Health insurance, holistic wellness programs, and generous incentives for you and your family
• Family Building Benefits: Fertility coverage and adoption/surrogacy assistance
• Retirement Savings: 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
• Paid Time Off: Including support for volunteer and parental leave needs
• Educational and Training Opportunities: Through company programs, tuition assistance, and student debt support

Work Environment and Culture

We pride ourselves on creating a work environment that's supportive, inclusive, and empowering. As a remote employee, you'll have the flexibility to work from home and maintain a healthy work-life balance. Our company culture is built on the principles of:

• Diversity, Equity, and Inclusion: We value diversity and strive to create an inclusive work environment
• Collaboration and Teamwork: We believe in working together to achieve common goals
• Continuous Learning: We're committed to helping our employees grow and develop their skills

Career Growth Opportunities

At Trane Technologies, we're committed to helping our employees grow and develop their skills. As a Senior Customer Service Representative, you'll have opportunities to:

• Develop New Skills: Through training programs and mentorship
• Take on New Challenges: As you grow in your role and take on more responsibilities
• Advance in Your Career: With opportunities for promotion and career advancement

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

Trane Technologies is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.