Experienced Customer Service Representative - Remote Work Opportunity - Delivering Exceptional Support and Driving Customer Satisfaction for a Global Leader in Digital Business Services

Join the Teleperformance Team: Where Passion Meets Purpose

Teleperformance is a global, digital business services company that delivers cutting-edge solutions to help the world's top brands streamline their operations in meaningful and sustainable ways. With over 410,000 dedicated employees speaking more than 300 languages, we pride ourselves on our global scale and local presence, making us a force for good in supporting our communities, clients, and the environment.

About Our Culture and Values

At Teleperformance, we strive to create an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our mission is to provide a workplace that fosters happiness and a healthy work-life balance. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Benefits of Working with Teleperformance

As a Teleperformance team member, you will enjoy a range of benefits, including:

• Paid Training: We invest in your growth and development, providing comprehensive training to help you succeed in your role.
• Competitive Wages: We offer competitive compensation packages that recognize your skills and experience.
• Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more, to support your overall well-being.
• Paid Time Off: We understand the importance of work-life balance, and offer paid time off to help you recharge.
• Employee Wellness and Engagement Programs: We prioritize your mental and physical health, with programs designed to support your well-being and engagement.

Your Role: Customer Service Representative

As a Customer Service Representative, you will be the face of our company, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life. No two days will be the same, and you will have the opportunity to grow and challenge yourself, discovering your potential and taking your career to new heights.

Key Responsibilities:

• Handle Customer Inquiries: Respond to varying questions, issues, and concerns in a timely and professional manner.
• Provide Excellent Customer Service: Listen actively and provide solutions that meet or exceed customer expectations.
• Work with Confidential Customer Information: Treat sensitive information with care and confidentiality.
• Resolve Issues on the First Call: Be proactive in resolving issues and finding solutions.
• Communicate Effectively: Clearly and respectfully communicate with customers, colleagues, and management.
• De-escalate Issues: Calmly and professionally resolve and de-escalate any issues that may arise.
• Escalate Interactions: Know when to escalate interactions to ensure that customer issues are resolved efficiently.
• Track Call-Related Information: Accurately record and track call-related information for auditing and reporting purposes.
• Provide Feedback: Offer feedback on call issues and suggest improvements to our processes.
• Upsell: Identify opportunities to upsell and cross-sell our products and services.

Qualifications and Requirements

We are looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

Essential Qualifications:

• Age: You must be over 18 years of age.
• Education: A high school graduate or GED is required.
• Typing Skills: You must be able to type at least 25 words per minute.
• Computer Skills: You must be comfortable working with desktop computer systems and navigating Windows operating systems.
• Communication Skills: You must have proven oral and written communication skills.
• Problem-Solving Skills: You must have logical problem-solving skills and be able to think critically.
• Organization and Prioritization Skills: You must be able to prioritize tasks and manage your time effectively.

Preferred Qualifications:

• Customer Service Experience: At least 6 months of customer service experience is preferred.

Work from Home Requirements

As a remote worker, you will need to meet the following requirements:

• Internet Connection: You must have a reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
• ISP Requirements: Your ISP must have no packet loss and a ping under 50ms.
• Proof of Internet Speed: You must provide proof of your internet speed.
• Clean and Quiet Workspace: You must have a clean and quiet workspace that is free from distractions.

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are committed to helping our employees grow and develop their skills. We offer:

• Training and Development Programs: We provide comprehensive training programs to help you develop your skills and advance in your career.
• Career Advancement Opportunities: We offer opportunities for career advancement and professional growth.
• Mentorship and Coaching: We provide mentorship and coaching to help you achieve your career goals.

Work Environment and Company Culture Highlights

At Teleperformance, we pride ourselves on our company culture and work environment. We offer:

• Collaborative and Engaging Environment: We foster a collaborative and engaging work environment that encourages teamwork and innovation.
• Diverse and Inclusive Culture: We strive to create a diverse and inclusive culture that values and respects all employees.
• Flexible Work Arrangements: We offer flexible work arrangements, including remote work options, to support work-life balance.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Wages: We offer competitive wages that recognize your skills and experience.
• Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more, to support your overall well-being.
• Paid Time Off: We understand the importance of work-life balance, and offer paid time off to help you recharge.

States with Available Positions

At this time, Teleperformance can only offer employment to individuals located in the following states:

• AL
• AR
• AZ
• CT
• DE
• FL
• GA
• IA
• ID
• IL
• IN
• KS
• KY
• LA
• MA
• MD
• ME
• MI
• MN
• MO
• MS
• MT
• NC
• ND
• NE
• NH
• NJ
• NM
• NV
• NY
• OH
• OK
• PA
• RI
• SC
• SD
• TN
• TX
• UT
• VA
• VT
• WI
• WV
• WY

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Teleperformance, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. We look forward to hearing from you!