Experienced Remote Customer Service Representative and Dispatcher - Delivering Exceptional Service in Plumbing, Heating, Electrical, and More

Join the Super Service Today Team: Where Customer Satisfaction Meets Personal Growth

Super Service Today, Inc. is a leading provider of plumbing, heating, electrical, drain cleaning, sewer repair, and gas work services in Wilmington, MA, and surrounding communities. Since 2010, we have been dedicated to delivering exceptional customer service and long-term solutions to our clients. Our team of service experts is trained to understand and meet the unique needs and goals of each customer, ensuring complete satisfaction with the services we provide.

About Our Company Culture

At Super Service Today, we pride ourselves on being a close-knit community where everyone is valued and respected. We believe in empowering our people through constant learning and development, not just in the skills of the trade, but in leadership, sales, and life lessons that help them show up as their best selves every day. Our company culture is built on a foundation of teamwork, integrity, and a commitment to delivering exceptional service.

Job Summary

We are seeking an experienced and customer-focused Remote Customer Service Representative and Dispatcher to join our team. As a full-time remote role, you will be responsible for handling customer inquiries and concerns, providing support and solutions to ensure customer satisfaction, and managing and coordinating service appointments for our plumbing, heating, drain cleaning, electrical, sewer repair, and gas work services.

Key Responsibilities

• Customer Service: Provide exceptional customer service to address inquiries, resolve issues, and ensure overall customer satisfaction. You will serve as the first point of contact for customers, demonstrating professionalism, empathy, and a dedication to meeting their needs.
• Dispatching: Coordinate with our team of service technicians to schedule appointments, dispatch service calls, and ensure timely responses to customer requests. You will be responsible for efficiently routing technicians to job sites and optimizing their schedules to maximize productivity.
• Communication: Facilitate clear and effective communication between customers and service technicians, ensuring that all parties are informed of appointment details, service updates, and any other relevant information.
• Problem-Solving: Proactively identify and resolve any issues or challenges that may arise during the service process, demonstrating resourcefulness and a commitment to delivering exceptional service.

Essential Qualifications

• Strong Communication Skills: Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Service Titan Savvy: Proficiency in using Service Titan or similar software applications.
• Exceptional Customer Service Skills: The ability to empathize with customers and address their concerns effectively.
• Organizational and Multitasking Abilities: Strong organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Proficiency in Computer Systems: Proficiency in using computer systems and software applications, including CRM systems and dispatching software (training will be provided).

Preferred Qualifications

• Previous Experience: Previous experience in customer service, dispatching, or a related field is preferred.
• Time Management: Excellent time management skills, with the ability to manage multiple tasks and prioritize responsibilities.
• Technical Skills: Familiarity with plumbing, heating, electrical, drain cleaning, sewer repair, and gas work services is an asset.

What We Offer

• Competitive Compensation: Competitive pay and benefits package.
• Advancement Opportunities: Plenty of advancement opportunities for growth and development.
• Paid Training: Paid training and development programs to help you grow in your career.
• Growth Opportunities: Opportunities for professional growth and development.
• Paid Birthday: Paid birthday off!
• Remote Work: Option to work remotely or in our office in Wilmington, MA.

Why Join Our Team?

At Super Service Today, we are committed to delivering exceptional customer service and long-term solutions to our clients. We believe in empowering our people through constant learning and development, and we offer a range of benefits and opportunities for growth and advancement. If you are a motivated and customer-focused individual looking to join a dynamic team, we want to hear from you!

How to Apply

If you are interested in joining our team as a Remote Customer Service Representative and Dispatcher, please submit your resume and a brief cover letter outlining why you are interested in the position. You can also send your resume to jezryl.superservice.com. We look forward to hearing from you!

Conclusion

At Super Service Today, we are dedicated to delivering exceptional customer service and long-term solutions to our clients. We believe in empowering our people through constant learning and development, and we offer a range of benefits and opportunities for growth and advancement. If you are a motivated and customer-focused individual looking to join a dynamic team, we want to hear from you! Join us today and let's make a difference together!