Experienced Front of House Supervisor - Delivering Exceptional Customer Service and Driving Financial Success in a Dynamic Hospitality Environment

Join the Hilton Team as a Front of House Supervisor and Be Part of a Legacy of Excellence

Since its inception in 1919, Hilton has been a dominant presence in the hospitality industry, renowned for its forward-thinking approach, quality, and prosperity. With a rich history spanning over a century, Hilton has established itself as a leader in the hotel industry, operating a diverse portfolio of brands and properties worldwide. Our company is built on a foundation of strong values, including a deep desire to make each guest feel welcomed, comfortable, and cared for. We take great pride in upholding a high standard of ethical practices that sustains our reputation as conscientious professionals.

About the Role

As a Front of House Supervisor at Hilton, you will play a critical role in managing the tasks at hand in the Front Office department to attain superior customer service and financial outcomes for the hotel. You will be responsible for ensuring that guest check-ins and check-outs processes are executed without delays, with close attention to detail. Your goal will be to constantly monitor and reduce guest wait times, providing an exceptional experience for our valued customers.

Key Responsibilities

• Guest Experience: Collaborate with the Front Office team to ensure seamless check-in and check-out processes, minimizing delays and maximizing guest satisfaction.
• Team Leadership: Work closely with your team and support them in handling guest inquiries and requests, providing guidance where necessary to keep them focused on delivering excellent service.
• Revenue Growth: Collaborate with the Sales and Marketing department to ensure proper promotion and selling of rooms that have the highest profit margins, driving revenue growth and financial success.
• Performance Monitoring: Continuously monitor and analyze key performance indicators, identifying areas for improvement and implementing strategies to optimize results.
• Customer Focus: Foster a customer-centric culture, ensuring that every guest interaction is personalized, attentive, and memorable.

What We're Looking For

To succeed as a Front of House Supervisor at Hilton, you will need to possess a unique blend of skills, competencies, and personal qualities. Our essential requirements include:

• Bachelor's Degree: A degree in Hospitality, Business Administration, or a related field is preferred.
• Experience: A minimum of 2-3 years of experience in a Front of House or similar role, preferably in a hotel or hospitality setting.
• Leadership Skills: Proven leadership and team management skills, with the ability to motivate and inspire team members.
• Communication: Excellent communication and interpersonal skills, with the ability to effectively interact with guests, team members, and stakeholders.
• Technical Skills: Proficiency in hotel management software, including property management systems and customer relationship management tools.

Preferred Qualifications

While not essential, the following qualifications and experience are highly desirable:

• Hospitality Certification: A certification in hospitality management, such as the Certified Hospitality Administrator (CHA) or the Certified Hotel Administrator (CHA).
• Language Skills: Fluency in multiple languages, particularly in a global hospitality setting.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

Our Values and Culture

At Hilton, we are committed to upholding a set of core values that guide our behavior and decision-making. These values include:

• Quality: We are dedicated to delivering exceptional quality in every aspect of our business.
• Productivity: We strive to optimize our processes and systems to achieve maximum efficiency and effectiveness.
• Dependability: We are committed to being reliable and trustworthy in our interactions with guests, team members, and stakeholders.
• Customer Focus: We prioritize the needs and preferences of our guests, delivering personalized and attentive service.
• Adaptability: We are agile and responsive to changing circumstances, adapting quickly to new situations and challenges.

Career Growth and Learning Benefits

At Hilton, we are committed to the growth and development of our team members. As a Front of House Supervisor, you will have access to a range of learning and development opportunities, including:

• Training Programs: Comprehensive training programs to enhance your skills and knowledge in key areas, such as leadership, customer service, and technical skills.
• Mentorship: Opportunities to work with experienced mentors who can provide guidance and support in your career development.
• Career Progression: A clear career progression path, with opportunities to advance to more senior roles within the company.

Work Environment and Culture

At Hilton, we strive to create a work environment that is inclusive, supportive, and engaging. Our culture is built on a foundation of respect, empathy, and teamwork, with a focus on delivering exceptional guest experiences. As a Front of House Supervisor, you will be part of a dynamic team that is passionate about hospitality and committed to making a positive impact.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive Salary: A salary that reflects your skills, experience, and qualifications.
• Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Perks and Discounts: Access to exclusive perks and discounts, including hotel stays, dining, and entertainment.

Why Join Hilton?

As a leader in the hospitality industry, Hilton offers a unique and rewarding work environment that is built on a foundation of strong values and a commitment to excellence. By joining our team as a Front of House Supervisor, you will have the opportunity to:

• Make a Difference: Deliver exceptional guest experiences and make a positive impact on our customers' lives.
• Grow and Develop: Access a range of learning and development opportunities to enhance your skills and knowledge.
• Be Part of a Team: Join a dynamic team that is passionate about hospitality and committed to making a positive impact.

How to Apply

If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity as a Front of House Supervisor at Hilton. Please click the link below to submit your application:

We look forward to welcoming you to our team!