Financial Clearance Representative Associate - Remote Patient Engagement and Financial Services

Join the Team: Financial Clearance Representative Associate - Remote Patient Engagement and Financial Services

Are you a motivated and compassionate individual looking to make a difference in the lives of patients and their families? Do you have a passion for delivering exceptional customer service and ensuring seamless financial clearance processes? If so, we invite you to join our team as a Financial Clearance Representative Associate - Remote Patient Engagement and Financial Services. As a valued member of our team, you will play a critical role in connecting patients with the care, pharmacy benefits, data, and resources they need to feel their best.

About Us

We are a leading health services company, in strategic partnership with Allina Health, dedicated to improving health outcomes and advancing health equity on a global scale. Our culture is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a dynamic work environment that fosters growth and learning. As an employee, you will be part of a talented team of professionals who are passionate about making a positive impact in the communities we serve.

Job Summary

As a Financial Clearance Representative Associate - Remote Patient Engagement and Financial Services, you will be responsible for completing the financial clearance process and creating a positive first impression of our services to patients, their families, and external customers. You will articulate complex information in a clear and concise manner, ensuring that patients and guarantors understand their financial responsibilities and what to expect from our services.

Key Responsibilities:

• Perform financial clearance processes by interviewing patients, collecting and recording necessary information, and pre-registering patients for services.
• Educate patients on pertinent policies, including Patient Rights, HIPAA information, consents for treatment, and visiting hours.
• Verify insurance eligibility, complete automated insurance eligibility verification, and document information in Epic.
• Confirm that a patient's health insurance is active and covers their procedure or visit.
• Provide proactive price estimates and work with patients to ensure they understand their financial responsibilities.
• Inform families with inadequate insurance coverage of financial assistance programs and refer them to financial counseling.
• Review and analyze patient visit information to determine whether authorization is needed and secure authorization prior to service.
• May provide mentoring to less experienced team members on revenue cycle, payer issues, policy issues, and other relevant topics.
• Meet and maintain department productivity and quality expectations.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED (or higher).
• Must be 18 years or older.
• 6+ months of experience with Insurance and Benefit Verification, Pre-registration, and/or Prior Authorization activities in healthcare business office/insurance operations.
• Intermediate proficiency in Microsoft Office Products.

Preferred Qualifications:

• Associate degree or Vocational degree in Business Administration, Health Care Administration, Public Health, or a related field of study.
• Experience working with clinical staff.
• Previous experience working in outpatient and/or inpatient healthcare settings.
• Experience working with clinical documentation.
• Previous experience working with patients' clinical medical records.

Soft Skills and Competencies

To succeed in this role, you will need to possess the following soft skills and competencies:

• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to work in fast-paced environments.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

What We Offer

As a valued member of our team, you will enjoy a range of benefits and opportunities, including:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Comprehensive training and support.
• Flexible work arrangements, including remote work options.
• Recognition and rewards for outstanding performance.

Our Culture and Values

At our company, we are committed to creating a culture that is inclusive, diverse, and supportive. We believe that everyone deserves the opportunity to live their healthiest life, and we strive to make a positive impact in the communities we serve. Our values include:

• Compassion: We care about the well-being of our patients, customers, and employees.
• Integrity: We act with honesty, transparency, and ethics in all our interactions.
• Respect: We treat everyone with dignity and respect, regardless of their background or circumstances.
• Excellence: We strive for excellence in everything we do, from patient care to customer service.

Why Join Us?

If you are a motivated and compassionate individual looking to make a difference in the lives of patients and their families, we invite you to join our team. As a Financial Clearance Representative Associate - Remote Patient Engagement and Financial Services, you will play a critical role in connecting patients with the care, pharmacy benefits, data, and resources they need to feel their best. With our competitive salary and benefits package, opportunities for career growth and professional development, and flexible work arrangements, we offer a compelling opportunity for individuals looking to make a positive impact in the healthcare industry.

Take the Next Step

Are you ready to join our team and make a difference in the lives of patients and their families? Apply now and let's discuss how you can become a vital part of our success story.