Experienced Customer Service Representative – Fully Remote Opportunity with National Campaigns Unit

Introduction to TEKsystems and the Role

At TEKsystems, we are partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are currently seeking a dedicated and experienced Customer Service Representative to join our team in a fully remote capacity. This is an exciting opportunity to be part of our National Campaigns Unit, which provides shareholder communications for public companies on behalf of internal clients.

Job Overview

In this role, you will be responsible for handling inbound, outbound, and email responses related to shareholder communications. Specifically, you will be working on a contested proxy meeting, where you will need to communicate effectively with shareholders to provide accurate information and direct them on how to vote. Your goal will be to convey the message that the information received from the other side is not accurate and that management has the best interest of the shareholders in mind.

Key Responsibilities

• Handle inbound and outbound calls, as well as email responses, in a professional and courteous manner
• Provide accurate and timely information to shareholders regarding the contested proxy meeting
• Direct shareholders on how to vote and provide instructions on the voting process
• Address concerns and questions from shareholders in a clear and concise manner
• Meet productivity and quality standards, while maintaining a high level of customer satisfaction
• Participate in training and coaching sessions to improve performance and stay up-to-date on industry developments

Requirements and Qualifications

To be successful in this role, you will need to have:

• A High School Diploma or GED
• At least 6 months of customer service, data entry, or related experience
• A good speaking voice and excellent communication skills
• Ability to read and correct grammar/English speaking
• Strong problem-solving skills and ability to work in a fast-paced environment

Equipment Requirements

To perform this role, you will need to have the following equipment:

• A MacBook (with a current operating system) or Windows (10 or 11) computer
• USB headsets (no wireless)
• Dual monitors (beneficial but not required)
• Internet speed of at least 50 download/10 upload
• Ability to come off mute when called on, have materials open, and participate in chat when asked to complete a task

What We Offer

At TEKsystems, we believe in rewarding talent and offer a competitive salary and benefits package. As a fully remote employee, you will have the flexibility to work from anywhere outside of California. We also provide opportunities for career growth and development, as well as a dynamic and supportive work environment.

Career Growth and Development

We are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to training and coaching sessions, as well as opportunities to take on new challenges and responsibilities. We also offer a clear path for advancement, with opportunities to move into leadership roles or specialize in a particular area of customer service.

Company Culture and Values

At TEKsystems, we value diversity, equity, and inclusion, and are committed to creating a work environment that is welcoming and inclusive to all employees. We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Work Environment

As a fully remote employee, you will have the flexibility to work from anywhere outside of California. We provide a virtual work environment that is supportive and collaborative, with regular check-ins and opportunities to connect with colleagues and managers. We also offer a range of tools and resources to help you stay connected and productive, including video conferencing software, instant messaging, and project management tools.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary
• Opportunities for career growth and development
• Flexible work arrangements, including fully remote work
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching and other retirement savings options
• Paid time off and holidays

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with TEKsystems, you will have the chance to work with a dynamic and supportive team, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!