Experienced Customer Service Representative – Delivering Exceptional Support in a Dynamic Utility Environment

Welcome to Liberty Utilities

At Liberty Utilities, we are driven by a profound purpose: sustaining energy and water for life. This mission is not just a statement; it is a guiding principle that influences every aspect of our business and the way we interact with our customers and employees. We are part of Algonquin Power & Utilities Corp., a leading renewable energy and utility company with over $15 billion in assets across North America and internationally. With a history spanning over 30 years, Algonquin has consistently demonstrated its commitment to delivering clean energy and water solutions, making it an exciting time to join our team as we continue to grow and expand our services.

About the Role

We are seeking an experienced and passionate Customer Service Representative (CSR) to join our team. As a CSR, you will play a vital role in providing prompt, accurate, and professional service to our internal and external customers. Your responsibilities will include handling complex customer situations, assisting with special projects, and maintaining accurate customer records. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Review applications, collect deposits, process credits/miscellaneous charges, code accounts, and track new services.
• Assist at our walk-in site as needed and provide support for more difficult customer issues.
• Offer assistance to field personnel, field managers, and other departments as required.
• Maintain accurate and up-to-date customer records.
• Schedule and follow up on payment arrangements for delinquent accounts and coordinate disconnections for non-payment and schedule re-connects.
• Demonstrate the ability to effectively communicate with customers in a fast-paced environment, developing positive customer relations and anticipating, identifying, and responding to customer needs.

Essential Qualifications:

To be successful in this role, you will need:

• A high school diploma or equivalent; an Associate's degree is preferred.
• Proficiency in using computer systems and accounting or billing software.
• A minimum of 3 years of experience in a Call Center or Customer Service environment.
• Experience with electronic data storage processes.
• A valid driver's license.

Preferred Qualifications:

While not required, the following qualifications are considered assets for this position:

• Previous experience in a utility or similar industry.
• Knowledge of regulatory rules and compliance standards.
• Experience with customer service software and technology.

Skills and Competencies:

The ideal candidate will possess:

• Excellent written and verbal communication skills.
• The ability to set priorities, plan, and coordinate work activities to accomplish objectives.
• Strong problem-solving and analytical skills.
• A customer-centric approach with a focus on delivering exceptional service.
• Ability to work in a fast-paced environment and adapt to changing situations.

Career Growth and Learning Benefits:

At Liberty Utilities, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge through training and coaching.
• Take on additional responsibilities and contribute to special projects.
• Advance your career within the company, with opportunities for professional growth and development.

Work Environment and Company Culture:

We pride ourselves on our inclusive and collaborative work environment, where every employee is valued and respected. Our company culture is built on the principles of teamwork, trust, and continuous learning, providing a supportive and stimulating workplace for all employees.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• A company-funded pension program.
• 401(k) with company match.
• Full insurance benefits (health, dental, vision, life).
• A collaborative environment with a genuine flexible working policy.
• Share purchase/match plan.
• Defined Contribution savings plan.
• Top Talent Program.
• Volunteer paid days off.
• Employee Assistance Program.
• Achievement fund.

Conclusion:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an exciting opportunity to join a dynamic and growing company. Apply now and take the first step towards a fulfilling career with Liberty Utilities.

Ready to Apply?

If you are excited about this role and are ready to contribute to a thriving team, we encourage you to apply now. Please submit your application, and we will be in touch to discuss this opportunity further.