Seasonal Chat & Phone Tech Support/Customer Service Agent - Remote Opportunity with Foundever

Join the Foundever Team: Create Connection. Value Conversation.

Are you ready to elevate your career and be part of a global leader in the customer experience industry? Foundever, formerly known as Sykes and Sitel, is seeking a highly motivated and customer-focused Seasonal Chat & Phone Tech Support/Customer Service Agent to join their team. As a pioneer in the CX industry with over 20 years of experience, Foundever is committed to delivering exceptional customer experiences for 750+ of the world's leading brands.

About the Role

As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will play a critical role in providing top-notch technical support and customer service via phone and chat. This is a fantastic opportunity to work from home, enjoy a competitive salary, and be part of a dynamic team that values employee growth and well-being.

Key Responsibilities

• Provide basic technical support to customers via phone or chat, resolving their queries in a timely and efficient manner.
• Deliver an exceptional support experience, ensuring customer satisfaction and loyalty.
• Interact and communicate effectively with a diverse range of customers, understanding their needs and providing personalized solutions.
• Create a memorable and delightful experience for customers, exceeding their expectations and building brand loyalty.

What We Offer

Foundever is committed to providing a supportive and engaging work environment that fosters growth and development. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will enjoy:

• The flexibility of working from home, with the necessary computer equipment provided.
• A full-time schedule with the opportunity to transition to a permanent role.
• A competitive hourly rate of $14/hour, plus incentive opportunities.
• Comprehensive training, with 100% paid training to ensure your success.
• Internal mobility opportunities, with 84% of managers promoted from within.
• Employee discounts, referral bonuses, and the EverBetter wellness program.

Essential Qualifications

To be considered for this role, you must:

• Be at least 18 years old.
• Possess a High School Diploma or GED Equivalent.
• Be flexible to the needs of the business.
• Reside in the United States, specifically in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.

Equipment and Internet Requirements

To work effectively from home, you will need:

• A standalone monitor (19 inches).
• A hardwired internet connection (no satellite or wireless) with a minimum speed of 5.0 Mbps Down/ 5.0 Mbps Up.
• A working phone line (home phone or mobile).
• A noise/distraction-free home office environment.
• A desk and an ergonomic chair.

About Foundever

Foundever is a global leader in the customer experience industry, with 170,000 associates across the globe. The company is dedicated to creating connection and valuing conversation, supporting over 9 million customer conversations every day in over 60 languages across 45 countries. By combining innovative thinking and digital solutions with the expertise and empathy of its employees, Foundever delivers exceptional customer experiences for its clients.

Career Growth Opportunities

At Foundever, we believe in investing in our employees' growth and development. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will have opportunities to:

• Develop your technical and customer service skills.
• Advance your career through internal mobility opportunities.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

Foundever is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Our company culture is built on the principles of creating connection, valuing conversation, and celebrating the small moments that make a big impact.

Compensation, Perks, and Benefits

Foundever offers a competitive compensation package, including a hourly rate of $14/hour, plus incentive opportunities. You will also enjoy a range of benefits, including:

• Comprehensive training and development programs.
• Internal mobility opportunities.
• Employee discounts and referral bonuses.
• The EverBetter wellness program.

Equal Employment Opportunity

Foundever is an equal employment opportunity employer, committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed. We welcome applications from diverse candidates and prohibit discrimination of all kinds.

Join Our Team

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will play a critical role in delivering exceptional customer experiences and be part of a dynamic team that values employee growth and well-being. Apply now and take the first step towards a rewarding new role!