Call Center Representative - Flexible Onsite & Work From Home Opportunities in Oshkosh, WI - Competitive Pay & Benefits

Join Our Expanding Team: Make a Difference Over the Phone

At MDS, a leading company in the telecommunications industry with a rich history spanning 32 years, we're dedicated to raising donations for some of America's most revered charities. Our mission is to support organizations like Habitat for Humanity, Operation Smile, Feeding America, and SAVE the Children, making a tangible difference in the lives of those in need. We're now seeking highly motivated and skilled individuals to join our team as Call Center Representatives, with the flexibility to work either onsite in Oshkosh, WI, or from the comfort of their own homes.

About Our Company Culture

MDS prides itself on fostering a friendly, supportive, and Christian work environment that values teamwork and personal growth. Our company is built on a foundation of strong team support, ensuring that every member feels valued and empowered to succeed. We're not just a workplace; we're a community that strives to make this world a better place, one conversation at a time.

Key Responsibilities

• Engage in outbound and inbound calls to solicit donations, promote charitable causes, and build relationships with donors.
• Utilize excellent communication and interpersonal skills to persuade and inform call recipients about our charitable programs.
• Meet and exceed fundraising goals and performance metrics, leveraging a results-driven approach.
• Work in a fast-paced, dynamic call center environment, adapting to new challenges and feedback.
• Participate in ongoing training and development to enhance skills and knowledge about our charitable partners and programs.
• Maintain accurate records and reports of calls, donations, and interactions with donors and stakeholders.
• Collaborate with team members to achieve shared goals and contribute to a positive, supportive team culture.

Essential and Preferred Qualifications

Essential Qualifications:

• High school diploma or equivalent required; degree in a related field or previous call center experience preferred.
• Excellent verbal and written communication skills, with the ability to engage diverse audiences.
• Strong interpersonal skills, including persuasion, negotiation, and relationship-building.
• Basic computer skills and proficiency in using call center software and technology.
• Ability to work in a team environment, with a positive, flexible attitude.

Preferred Qualifications:

• Previous experience in telemarketing, telephone sales, or a related call center role.
• Familiarity with charitable fundraising or experience working with non-profit organizations.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Experience working in a remote or flexible work environment.

Skills and Competencies for Success

To thrive in this role, you'll need:

• Resilience and Adaptability: The ability to handle rejection and bounce back, adapting to new challenges and feedback.
• Communication Mastery: Excellent verbal and written communication skills to engage, persuade, and inform.
• Technical Proficiency: Basic computer skills and the ability to quickly learn and use call center software and technology.
• Teamwork and Collaboration: A positive, supportive attitude and the ability to work effectively in a team environment.
• Results-Oriented: A driven mindset focused on meeting and exceeding performance goals and metrics.

Career Growth Opportunities and Learning Benefits

At MDS, we're committed to the growth and development of our team members. As a Call Center Representative, you'll have access to:

• Ongoing training and professional development to enhance your skills and knowledge.
• Opportunities for advancement and promotion within the company.
• A culture that encourages learning, feedback, and continuous improvement.

Work Environment and Company Culture Highlights

Whether you choose to work onsite in our Oshkosh, WI, facility or from home, you'll be part of a dynamic, supportive team. Our work environment is characterized by:

• A friendly, Christian work culture that values teamwork and personal growth.
• Flexible scheduling options, including 8-hour and 4-hour shifts, day, night, and weekend hours.
• A comprehensive benefits package, including medical insurance, paid time off, and opportunities for overtime.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• A starting pay of $15 per hour for full-time positions, with a base of $13 per hour plus a $2 per hour bonus for working 40 hours.
• Performance bonus opportunities of up to $10-$12 per hour, with over $670,000 paid out in bonuses to our agents in 2023.
• Generous weekly paychecks and opportunities for overtime.
• Great medical insurance after 2 months of full-time employment.
• Paid time off and holidays.
• Promotion and advancement opportunities.

Join Our Team: Make a Difference Today

If you're looking for a rewarding career where you can make a real difference, we encourage you to apply. Even if you feel you're not a perfect match, we'd love to hear from you. At MDS, we're passionate about our mission and committed to supporting our team members every step of the way.

Apply now to join our expanding team and start making a positive impact in the lives of others.