Experienced Remote Customer Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Supportive Work Environment

About Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We are a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.

Job Summary

We are seeking an experienced Remote Customer Service Representative to join our team. As a Customer Service Representative, your ultimate goal is to deliver a positive experience that solves customers' challenges in one call. While working to resolve issues, you will also help to drive sales on products and services that will keep them happy and connected.

Key Responsibilities

• Deliver exceptional customer experiences by resolving customer complaints and issues in a timely and professional manner.
• Drive sales on products and services that meet customers' needs and preferences.
• Utilize problem-solving skills to determine the root cause of customer issues and provide effective solutions.
• Work collaboratively with internal teams to resolve complex customer issues.
• Meet or exceed performance metrics and targets, including first call resolution, customer satisfaction, and sales performance.
• Stay up-to-date with product and service offerings, as well as industry trends and best practices.
• Participate in ongoing training and development to enhance customer service and sales skills.

What We Offer

As a V Teamer, we are invested in you. We offer a total rewards package that includes:

• Up to $8,000 per year in tuition assistance.
• A 401(k) savings plan with company match.
• 8 weeks of parental leave.
• 50% off your Verizon wireless service.
• And more!

Requirements

We are looking for problem solvers who lead with empathy, motivated by change, and committed to delivering exceptional customer experiences. To be successful in this role, you will need:

• A high school diploma or GED.
• One or more years of customer service or sales experience.
• Willingness to work a schedule that is primarily evenings and weekends (and occasional holidays).
• Meet all home office requirements and be located in the state of Florida.

Even better if you have one or more of the following:

• Demonstrated self-discipline, time management, and ability to collaborate virtually.
• Experience resolving customer issues, billing, and/or handling product Q&A.
• Interest in learning new technologies.
• Experience promoting and/or selling products and services.
• Demonstrated communication skills.

Home Office Requirements

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. To be successful in this role, you will need to have a private workspace free of distractions. We will provide:

• A monthly monetary stipend for internet service.
• Computer equipment.
• Desk and chair options after successful completion of training.

You will need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

Career Growth Opportunities and Learning Benefits

We are committed to helping you grow and develop in your career. As a Remote Customer Service Representative, you will have access to ongoing training and development opportunities, including:

• Regular coaching and feedback from your manager and team.
• Opportunities to participate in cross-functional projects and initiatives.
• Access to industry-leading training and development programs.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary, bonus opportunities, and a comprehensive benefits program. Our benefits include:

• Medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Life insurance and disability insurance.
• Flexible paid time off and holidays.
• Employee assistance program.

How to Apply

If you are looking for a career that challenges and inspires you, apply today. Once you have submitted your application, you may be required to take an assessment (30 minutes) and record audio responses to interview questions (30 minutes). If you are selected to move forward, one of our recruiters will be in touch.

Equal Employment Opportunity

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Apply for this job