**Experienced Customer Care Representative - Part-Time Remote Opportunity with Sub-Zero Group, Inc.**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! Sub-Zero Group, Inc. is seeking an experienced Customer Care Representative to join our team of dedicated professionals who share our commitment to innovation, quality, and customer satisfaction. **About Sub-Zero Group, Inc.** As a family-owned company, we pride ourselves on recognizing and rewarding talent and hard work. Our team is guided by a clear vision: to create the world's most innovative refrigeration and cooking appliances. We're proud of what we do and who we are, and we're looking for like-minded individuals to join our team. **Our Customer Care Team** Our Customer Care Representatives are the voice of Sub-Zero Group, Inc. They're dedicated and passionate about supporting our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed. **Responsibilities** As a Customer Care Representative, you'll be responsible for: * **Initial Onsite Training**: You'll be required to attend onsite training in Goodyear, AZ for 3 months, Monday - Friday. The training schedule will be as follows: + Month One: 8:00am - 5:00 p.m. + Month Two: ¾ time with varied hours * **Providing Exceptional Customer Service**: You'll be the voice of Sub-Zero Group, Inc., and you'll need to exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners. * **Multitasking**: You'll need to efficiently and simultaneously access and enter data in multiple software programs while conversing with callers. * **Problem-Solving and Negotiation**: You'll need to skillfully communicate to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer's concern. * **Educating Customers**: You'll answer use and care questions while educating our customers to maximize their enjoyment and use of our innovative line of products. * **Ensuring Customer Satisfaction**: You'll ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company. **Experience and Qualifications** We're looking for candidates with: * **Exceptional Customer Service Skills**: You'll need to have a polished and professional style and delivery. * **Intermediate Problem-Solving and Negotiation Skills**: You'll need to be able to skillfully communicate to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer's concern. * **Education**: A Bachelor's degree or other advanced education is a plus, but a high school diploma or GED is a must. * **Experience**: A minimum of one (1) year of customer service experience is required, with product support experience preferred. * **Availability**: You'll need to be available to work a part-time schedule of 25-29 hours per week, with days and times varying each week. **Skills and Competencies** To succeed in this role, you'll need to possess: * **Excellent Communication Skills**: You'll need to be able to communicate effectively with customers, field partners, and internal teams. * **Problem-Solving and Analytical Skills**: You'll need to be able to analyze customer issues and provide effective solutions. * **Multitasking and Time Management Skills**: You'll need to be able to efficiently manage multiple software programs and prioritize tasks to meet deadlines. * **Customer Service Skills**: You'll need to be able to provide exceptional customer service, including negotiating to a solution that is mutually beneficial to the customer/company. **Career Growth Opportunities and Learning Benefits** At Sub-Zero Group, Inc., we're committed to helping our employees grow and develop their careers. As a Customer Care Representative, you'll have opportunities to: * **Develop Your Skills**: You'll receive training and development opportunities to enhance your customer service, problem-solving, and negotiation skills. * **Take on New Challenges**: You'll have the opportunity to take on new challenges and responsibilities as you grow and develop in your role. * **Learn from Experienced Colleagues**: You'll have the opportunity to learn from experienced colleagues who are passionate about delivering exceptional customer experiences. **Work Environment and Company Culture** At Sub-Zero Group, Inc., we're proud of our company culture, which is built on: * **Collaboration**: We work together as a team to achieve our goals and deliver exceptional customer experiences. * **Innovation**: We're committed to innovation and continuous improvement, and we encourage our employees to think creatively and suggest new ideas. * **Customer Focus**: We're customer-centric, and we're committed to delivering exceptional customer experiences that exceed our customers' expectations. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * **Competitive Hourly Rate**: You'll receive a competitive hourly rate for your part-time work. * **Benefits**: You'll be eligible for benefits, including health insurance, paid time off, and holidays. * **Perks**: You'll have access to perks, including a discount on our luxury appliances and a free meal on your birthday. **Conclusion** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Care Representative with Sub-Zero Group, Inc., you'll have the opportunity to work with a dynamic team, develop your skills, and take on new challenges. Don't miss out on this chance to join our team and make a difference in the lives of our customers. Apply now! Apply for this job