Experienced Customer Experience Concierge – American Express Remote Jobs Chat Professional

About American Express

At American Express, we're committed to delivering the world's best customer experience, every time, everywhere. Our company is built on a strong foundation of values, including a relentless commitment to supporting our customers, colleagues, and communities. As a part of our global and diverse network of partners, you'll have the opportunity to learn and grow with us, making a career that's both fulfilling and meaningful.

Join Our Team

We're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Experience Concierge, you'll be the face of American Express to our customers, providing personalized support and guidance to help them achieve their goals. If you're a people person with a passion for delivering outstanding service, we want to hear from you!

Job Summary

The Customer Experience Concierge will be responsible for delivering exceptional customer experiences to our premium card members at the American Express Centurion Lounge located in the IAH Airport. As a key member of our team, you'll be the ambassador of our brand, providing personalized support and guidance to help our customers achieve their goals.

Key Responsibilities

• Welcoming and checking in our card members upon arrival at the lounge
• Providing exceptional customer service, ensuring a seamless and personalized experience for our card members
• Identifying and addressing customer needs and concerns, providing creative solutions to resolve issues and build brand loyalty
• Utilizing the Customer First mindset to address customer needs and expectations
• Providing travel and lifestyle recommendations, as well as making reservations and arrangements as needed
• Collaborating with our food and beverage partners to meet the needs of our card members

Requirements

To be successful in this role, you'll need to have the following qualifications and skills:

Essential Qualifications

• At least 1 year of experience in a customer-facing role, preferably in a luxury or high-end environment
• Experience in a reservation or travel industry setting is a plus
• Proven ability to provide exceptional customer service, with a focus on proactive problem-solving and creative solutions
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Ability to work in a fast-paced, dynamic environment, with a focus on adaptability and flexibility
• Ability to work a variety of shifts, including evenings, weekends, and holidays

Preferred Qualifications

• Experience working in a luxury or high-end environment, preferably in a customer-facing role
• Knowledge of travel and lifestyle industry trends and best practices
• Experience with technology, including web-based platforms and tools
• Ability to lift up to 25 pounds, as needed

What We Offer

As a Customer Experience Concierge with American Express, you'll have the opportunity to grow and develop your career in a dynamic and supportive environment. We offer a competitive salary, as well as a range of benefits and perks, including:

• A competitive hourly rate of $20-$30 per hour
• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) retirement savings plan, with company match
• A generous paid time off policy, including vacation and sick leave
• Opportunities for professional development and career growth
• A dynamic and supportive work environment, with a focus on teamwork and collaboration

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

American Express is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Disclaimer

American Express is not responsible for any external links or websites referenced in this job posting. By applying for this position, you acknowledge that you have read and understood the terms and conditions of this job posting.