**Experienced Customer Service Representative – Pet Pharmacy Support Specialist (Remote in Kentucky)**

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents and their beloved companions? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at Chewy, America's #1 pet pharmacy, as a Customer Service Representative – Pet Pharmacy Support Specialist. **About Chewy** At Chewy, we're more than just a pet pharmacy – we're a community of pet lovers dedicated to providing the best possible experience for our customers and their furry friends. With a culture of belonging, we empower our team members to grow, learn, and succeed in a supportive and inclusive environment. Our commitment to excellence is evident in everything we do, from our competitive pay and benefits to our focus on delivering exceptional customer service. **Why You'll Love Working at Chewy** * **Competitive Pay and Benefits**: Enjoy a rewarding compensation package that reflects your hard work and dedication. * **Culture of Belonging**: Feel valued, recognized, and empowered to contribute to our mission of delivering outstanding care and wellness services. * **Opportunities for Growth**: Unleash your full potential and build a successful career with us, with opportunities for advancement and professional development. * **Flexible Work Arrangements**: Enjoy the flexibility to work from home and maintain a healthy work-life balance. **Key Responsibilities** As a Customer Service Representative – Pet Pharmacy Support Specialist, you will be responsible for: * **Engaging with Customers**: Directly interact with pharmacy customers via inbound calls, emails, and other communication platforms to provide exceptional service and resolve issues. * **Problem-Solving and Research**: Research and analyze customer concerns to determine the best solutions, following up as needed to ensure issues are resolved to the customer's satisfaction. * **Critical Thinking and Creativity**: Think critically and creatively to provide innovative solutions that exceed customer expectations, while adhering to high safety and regulatory standards. * **Collaboration and Teamwork**: Work collaboratively with cross-functional teams to resolve complex issues and drive continuous improvement. **Essential Qualifications** To succeed in this role, you will need: * **1-2 Years of Customer-Focused Experience**: Proven track record of delivering exceptional customer service in a fast-paced environment. * **Excellent Communication Skills**: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. * **Critical Thinking and Problem-Solving**: Ability to analyze complex issues, think critically, and develop creative solutions. * **Flexibility and Adaptability**: Willingness to adapt to changing priorities, work schedules, and customer needs. * **Background Check and KY Rx Tech License**: Must be able to pass a background check and obtain a KY Rx Tech license. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * **Experience in a Pet-Related Industry**: Previous experience working in a pet-related industry, such as pet grooming, pet sitting, or veterinary care. * **Certifications or Training**: Relevant certifications or training in customer service, pharmacy operations, or a related field. * **Bilingual or Multilingual**: Ability to communicate in multiple languages, with a focus on Spanish or other languages commonly spoken in the pet industry. **Skills and Competencies** To excel in this role, you will need to demonstrate: * **Exceptional Customer Service Skills**: Ability to provide empathetic, personalized service to customers, with a focus on resolving issues and exceeding expectations. * **Strong Communication and Interpersonal Skills**: Ability to articulate complex information, build rapport with customers, and work collaboratively with cross-functional teams. * **Critical Thinking and Problem-Solving**: Ability to analyze complex issues, think critically, and develop creative solutions. * **Flexibility and Adaptability**: Willingness to adapt to changing priorities, work schedules, and customer needs. **Career Growth Opportunities and Learning Benefits** At Chewy, we're committed to helping our team members grow and succeed in their careers. As a Customer Service Representative – Pet Pharmacy Support Specialist, you can expect: * **Opportunities for Advancement**: Career advancement opportunities within the company, with a focus on developing your skills and expertise. * **Professional Development**: Access to training and development programs, with a focus on building your skills and knowledge in customer service, pharmacy operations, and related areas. * **Mentorship and Coaching**: Opportunities for mentorship and coaching from experienced team members, with a focus on helping you develop your skills and achieve your career goals. **Work Environment and Company Culture** As a remote employee, you will work from the comfort of your own home, with the flexibility to create a schedule that works best for you. Our company culture is built on a foundation of: * **Inclusivity and Diversity**: We value and celebrate diversity, with a focus on creating an inclusive and welcoming work environment. * **Collaboration and Teamwork**: We believe in the power of collaboration and teamwork, with a focus on building strong relationships with our customers and colleagues. * **Continuous Improvement**: We're committed to continuous improvement, with a focus on driving innovation and excellence in everything we do. **Compensation, Perks, and Benefits** As a Customer Service Representative – Pet Pharmacy Support Specialist, you can expect: * **Competitive Pay**: A competitive salary that reflects your hard work and dedication. * **Benefits Package**: A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. * **Perks and Incentives**: Access to perks and incentives, such as employee discounts, free pet supplies, and recognition programs. **Conclusion** If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents and their beloved companions, we invite you to join our team at Chewy. As a Customer Service Representative – Pet Pharmacy Support Specialist, you will have the opportunity to work in a dynamic, fast-paced environment, with a focus on delivering outstanding customer service and driving continuous improvement. Apply today and join our team of dedicated professionals who are passionate about making a difference in the lives of pets and their families. Apply for this job