**Experienced On-Site Customer Service Representative - Building a Sustainable Future with Johnson Controls**

Join the Johnson Controls Team and Be Part of a Global Leader in Smart, Healthy, and Sustainable Buildings

Johnson Controls is a renowned global leader in creating smart, healthy, and sustainable buildings that serve people, places, and the planet. With a rich history dating back to 1885, we have been at the forefront of innovation, providing cutting-edge solutions that transform the environments where people live, work, learn, and play. Our mission is to reimagine the performance of buildings, and we invite you to join our winning team as an On-Site Customer Service Representative.

About Us

At Johnson Controls, we believe that buildings have a purpose and should be designed to serve people. Our extensive reach across various industries worldwide positions us uniquely to support and empower our employees to grow and develop through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional well-being.

Job Summary

As an On-Site Customer Service Representative, you will play a critical role in ensuring seamless communication between the warehouse and the Customer Service team. You will be responsible for processing orders, managing backorders, handling customer inquiries, and providing exceptional customer service. If you have a customer-oriented mindset, excellent communication skills, and experience with SAP or Salesforce, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assure and improve communication between the warehouse and the Customer Service team
• Process orders, including order input in SAP, sending order confirmations to customers, and monitoring backorders
• Handle customer inquiries, provide information on deliveries, delays, and problems, and respond to customer complaints
• Manage and resolve non-conformities and complaints, including issuing internal complaints and RMAs
• Coordinate with internal teams, including Sales, Warehouse, and Supply & Demand, to ensure timely delivery of products
• Maintain accurate records and update customer details in Salesforce and SAP
• Provide exceptional customer service, responding to customer queries and concerns in a service-oriented manner

Essential Qualifications

• Customer-oriented experience with a focus on details
• PC skills – MS Office
• Excellent communication and interpersonal skills
• Problem-solving skills
• Experience in international calls
• SAP or Salesforce experience is desirable

Preferred Qualifications

• Experience in a customer service or sales role
• Familiarity with building products or technologies
• Experience working in a global or multinational company

What We Offer

At Johnson Controls, we offer a comprehensive benefits package, including:

• Competitive pay
• Paid vacation, holidays, and sick time (10 days of vacation in the first year)
• Comprehensive benefits package, including 401K, medical, dental, and vision care (available on day one)
• Extensive product and on-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs
• JCI Employee discount programs (The Loop by Perk Spot)

Career Growth Opportunities and Learning Benefits

At Johnson Controls, we believe in empowering our employees to grow and develop through meaningful work projects and learning opportunities. As an On-Site Customer Service Representative, you will have the opportunity to:

• Develop your customer service skills and expertise
• Learn about building products and technologies
• Collaborate with cross-functional teams
• Contribute to the company's mission to create smart, healthy, and sustainable buildings

Work Environment and Company Culture

At Johnson Controls, we strive to create a work environment that is inclusive, diverse, and supportive. Our company culture is built on the values of:

• Integrity
• Respect
• Accountability
• Excellence

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary
• Benefits package, including 401K, medical, dental, and vision care
• Paid time off
• Employee discount programs

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity as an On-Site Customer Service Representative with Johnson Controls. Join our team and be part of a global leader in smart, healthy, and sustainable buildings.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.