Experienced External Support Engineer – Content Tools and Workflow Optimization for External Content Creation Teams

Join the Netflix Team as an External Support Engineer and Revolutionize Content Creation

Are you passionate about technology, innovation, and exceptional customer support? Do you have a knack for troubleshooting complex issues and optimizing workflows? Look no further! Netflix, a pioneer in the entertainment industry, is seeking an experienced External Support Engineer to join our dynamic team. As an External Support Engineer, you will play a critical role in supporting external content creation teams, ensuring seamless tool operations, and driving workflow improvements.

About Netflix and Our Culture

Netflix is a global leader in the entertainment industry, known for its innovative approach to content creation and distribution. Our company culture is built on the principles of freedom, responsibility, and collaboration. We empower our employees to take ownership of their work, make decisions, and drive results. Our team is diverse, talented, and passionate about delivering exceptional experiences to our members.

Job Summary

As an External Support Engineer, you will serve as a bridge between external content creation teams and our internal development team. You will be the first point of contact for content teams experiencing issues with our tools and will work closely with them to resolve problems efficiently. Your primary goal will be to provide technical support, create reference materials, and advocate for tools and workflow improvements.

Key Responsibilities

• Technical Support: Provide technical assistance to external content creation teams regarding the use of content tools, troubleshooting issues, and resolving problems efficiently.
• Reference Materials and Training: Create reference materials, guides, and provide training to help external teams get up to speed with our toolset.
• Issue Resolution and Debugging: Solve and debug possible issues with tools and workflows to quickly resolve issues for users.
• Escalation and Collaboration: Escalate complex or problematic issues to the tool development team, work with production to track these issues in JIRA, and collaborate with other engineers to develop tools and processes that improve efficiency and quality.
• Advocacy and Feedback: Advocate for tools, workflow improvements, and suggestions from external teams, and provide objective and constructive feedback to drive continuous improvement.
• Cross-Disciplinary Collaboration: Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, and partner with other engineers to develop tools and processes that improve efficiency and quality.
• Professionalism and Accountability: Exemplify reliability, accountability, and professionalism in all work-related interactions.

Essential Qualifications

• Education: Computer Science or related degree, or equivalent work experience.
• Experience: Experience supporting a live service or tool environment, preferably in the entertainment or technology industry.
• Technical Skills:
  • Ability to read and understand C# code.
  • Experience with Unity 3D game and tool development.
  • Familiarity with Jira, Confluence, or other defect tracking software.
  • iOS and Android mobile development experience.
• Soft Skills:
  • Excellent written and verbal communication skills.
  • Positive attitude and ability to receive and provide objective and constructive feedback.
  • Excellent organization skills.
  • Self-motivating; able to prioritize and manage numerous requests simultaneously.

Preferred Qualifications

• Experience: 5 years' experience in delivering production-level code in a professional environment.
• Technical Skills:
  • Experience with cloud-based services and tools.
  • Familiarity with agile development methodologies.

Career Growth Opportunities and Learning Benefits

At Netflix, we invest in our employees' growth and development. As an External Support Engineer, you will have access to:

• Training and Development: Comprehensive training programs, workshops, and conferences to enhance your technical and soft skills.
• Mentorship: Opportunities to work with experienced engineers and leaders who can guide you in your career.
• Career Advancement: Opportunities to move into leadership roles, switch to different engineering teams, or explore new areas of interest.

Work Environment and Company Culture

Our work environment is collaborative, dynamic, and flexible. We offer:

• Remote Work: Flexible work arrangements, including remote work options.
• Core Hours: Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings and collaboration during this time.
• Compensation and Benefits: Competitive salary range of $150,000 - $325,000, depending on experience and location.

Why Join Netflix?

By joining Netflix, you will be part of a talented team that is revolutionizing the entertainment industry. You will have the opportunity to:

• Make an Impact: Contribute to the creation of exceptional content experiences for millions of members worldwide.
• Work with Innovative Technology: Collaborate with cutting-edge tools and technologies that are shaping the future of entertainment.
• Grow and Develop: Enhance your skills, knowledge, and career prospects in a dynamic and supportive environment.

How to Apply

If you are passionate about technology, innovation, and exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We look forward to hearing from you!