Experienced Pre-Licensed Customer Service Representative – Remote Career Opportunity with Comprehensive Training and Licensing Support

Introduction to Teleperformance

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At Teleperformance, we pride ourselves on our global scale and local presence, which enables us to be a force of good in supporting our communities, our clients, and the environment. With more than 410,000 inspired and passionate people speaking over 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Unlock Your Potential with Teleperformance

If you are looking for a career that offers growth, development, and a sense of purpose, then Teleperformance is the perfect place for you. We are committed to investing in your future and providing you with the tools and resources you need to succeed. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex customer issues in a fast-paced environment.

Becoming a Licensed Insurance Agent

At Teleperformance, we offer a comprehensive 5-day paid training program to help you prepare for the State Insurance Exam. Yes, you read that correctly – you will get paid to study! Our training program includes a dedicated trainer, study materials, and we will even cover the cost and schedule your state exam. After you pass your exam, we will support you in obtaining your license in all 50 states and territories where we operate. This is a unique opportunity to launch your career as a licensed insurance agent and take your skills to the next level.

Benefits of Working with Teleperformance

As a valued member of our team, you can expect a range of benefits, including:

• Paid training and licensing support
• Competitive wages and rewards
• Full benefits, including medical, dental, vision, 401k, and more
• Paid time off and employee wellness programs
• Opportunities for career growth and advancement
• A dynamic and supportive work environment

Your Responsibilities as a Pre-Licensed Customer Service Representative

In this role, you will be responsible for:

• Resolving complex customer issues and advising first-level representatives on high-level issues
• Assisting policyholders with billing questions and concerns
• Providing support to policyholders with policy changes and adjustments
• Using excellent decision-making skills and innovation to respond to customer concerns
• Adhering to company and departmental guidelines and protocols

Qualifications and Requirements

To be successful in this role, you will need:

• At least 6 months of customer service experience
• High school graduate or GED equivalent
• Ability to type 25 words per minute
• Comfort with desktop computer systems and Windows operating systems
• Proven oral and written communication skills
• Logical problem-solving skills and ability to work in a fast-paced environment
• Availability to work various shifts and adapt to changing circumstances

Work from Home Requirements

To work from home as a Pre-Licensed Customer Service Representative, you will need:

• A reliable internet connection with a minimum download speed of 12.0 Mbps and upload speed of 3.0 Mbps
• An ISP with no packet loss and ping under 50ms
• Proof of internet speed and a clean and quiet workspace

Our Culture and Values

At Teleperformance, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance, and we are passionate about making a positive impact in our communities and the environment.

Career Growth and Development Opportunities

At Teleperformance, we are committed to helping you grow and develop your skills and career. We offer a range of training and development programs, including leadership development, skills training, and mentorship opportunities. We are proud of our track record of promoting from within, and we are committed to helping you achieve your career goals.

Conclusion

If you are looking for a challenging and rewarding career opportunity with a global leader in digital business services, then we encourage you to apply for the Pre-Licensed Customer Service Representative role. With comprehensive training and licensing support, competitive wages and benefits, and opportunities for career growth and advancement, this is an opportunity not to be missed. Join our team of inspired and passionate people and take the first step towards an exciting and rewarding career.

How to Apply

To apply for this role, please click on the link below. We look forward to hearing from you and exploring how you can join our team and contribute to our mission of delivering exceptional customer experiences.