Experienced Customer Service and Claims Verification Specialist – Remote Opportunity for Property Damage Claims Processing and Customer Satisfaction

Introduction to the Role and Company

Adecco is partnering with a leading client in the insurance industry to find a highly skilled and customer-focused Customer Service and Claims Verification Specialist. This is a unique opportunity to join a dynamic team that plays a critical role in guiding customers through the claims process after property damage or loss. As a remote position, you will have the flexibility to work from the comfort of your own home while making a significant impact on customer satisfaction and confidence.

Job Overview

The primary responsibility of the Customer Service and Claims Verification Specialist is to accurately process documents related to property damage claims, including ordering and reviewing inspection reports of damage and resolving any issues that may arise. This role requires excellent communication skills, empathy for customers, and the ability to prioritize and complete tasks in a timely manner. You will be the main point of contact for various parties involved in the claims process, including homeowners, adjusters, and mortgage companies, ensuring that all inquiries, requests, and complaints are handled professionally and efficiently.

Key Responsibilities

• Communicate with various individuals involved in the claims process to handle property damage claim requirements, including answering questions, responding to requests and complaints, and providing timely and professional support.
• Review and research claim information, make follow-up calls to resolve issues, and process claim checks following standard policies and procedures to ensure internal and external standards are met consistently.
• Efficiently and accurately enter information into company proprietary systems, maintaining data integrity and adhering to quality standards.
• Ensure that all customer interactions are handled with empathy and professionalism, contributing to high customer satisfaction and confidence in the company's services.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in customer service, claims processing, or a related field, with a focus on property damage claims.
• Excellent communication and interpersonal skills, with the ability to work with diverse groups of people, including customers, adjusters, and internal stakeholders.
• Strong problem-solving and analytical skills, with attention to detail and the ability to prioritize tasks effectively.
• Proficiency in using computer systems, including proprietary software and Microsoft Office applications.

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Insurance industry experience, particularly in property damage claims processing.
• Certifications or training in customer service, claims adjustment, or a related field.
• Experience working in a fast-paced, dynamic environment with changing priorities and deadlines.
• Bilingual or multilingual skills, with the ability to communicate effectively with customers who speak languages other than English.

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Customer Focus: Ability to understand and meet the needs of customers, providing timely and professional support to ensure high customer satisfaction.
• Communication: Excellent verbal and written communication skills, with the ability to work with diverse groups of people and provide clear, concise information.
• Problem-Solving: Strong analytical and problem-solving skills, with attention to detail and the ability to prioritize tasks effectively.
• Time Management: Ability to work in a fast-paced environment, managing multiple tasks and deadlines while maintaining quality standards.
• Adaptability: Willingness to adapt to changing priorities and deadlines, with a flexible approach to work and a positive attitude.

Career Growth Opportunities and Learning Benefits

As a Customer Service and Claims Verification Specialist, you will have the opportunity to develop your skills and knowledge in the insurance industry, with a focus on property damage claims processing. You will work with a dynamic team of professionals who are passionate about delivering exceptional customer service, and you will have access to training and development programs to help you achieve your career goals.

Work Environment and Company Culture

Adecco and our client are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and understanding, where all employees feel valued and supported. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals, with regular check-ins and communication to ensure you feel connected and engaged.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $15.00, with opportunities for overtime during peak periods. Our benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. We also provide paid leave, including Paid Sick Leave, holiday pay, and other paid leave required by federal, state, or local law.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service and Claims Verification Specialist, you will play a critical role in guiding customers through the claims process, providing timely and professional support to ensure high customer satisfaction. With a competitive hourly rate, comprehensive benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply now to join our dynamic team and start your journey as a Customer Service and Claims Verification Specialist!