Experienced Customer Service Representative for Global Healthcare Leader - Remote Opportunity

Join a Fortune 500 Company in the Global Healthcare Industry as a Customer Service Representative

At Arsenault Professional & Industrial, we're passionate about connecting talented professionals with exciting career opportunities. We're currently seeking an experienced Customer Service Representative to work remotely for a leading Fortune 500 company in the global healthcare industry based in New York City, NY. If you're looking for a challenging and rewarding role with opportunities for growth, read on to discover why this could be the perfect fit for you.

About the Opportunity

This is a temp-to-hire position, offering a fantastic opportunity to join a global healthcare leader and grow with the company. You'll be working in a dynamic environment, providing exceptional customer service and support to hospitals and healthcare professionals. As a Customer Service Representative, you'll be the primary point of contact for customers, resolving issues, and addressing concerns in a professional and timely manner.

Key Responsibilities

• Handle all incoming customer issues and resolve them using smart customer-focused decision-making skills.
• Act as a liaison between the warehouse, office, and customer to research, resolve, and track customer issues regarding service failure, product returns, incorrect shipments, etc.
• Follow up on all outstanding tasks to ensure completion and provide updates to customers as needed.
• Anticipate and mitigate any issues before they negatively impact the customer experience.
• Assist hospitals with product conversions and special reporting needs.
• Respond quickly and professionally to customer telephone questions and concerns.

Essential Qualifications

To succeed in this role, you'll need:

• Excellent communication skills and the ability to practice proper phone and email etiquette.
• Previous customer service experience, with a proven track record of providing exceptional support to customers.
• Comfortable sitting in front of a computer for the majority of your shift.
• Working knowledge of Microsoft Office and willingness to train in Salesforce.
• Basic skills with a moderate level of proficiency, and the ability to consult with senior peers on non-complex projects.
• A High School Diploma or GED.

Preferred Qualifications

While not essential, the following qualifications will be considered advantageous:

• Experience working in the healthcare industry or a related field.
• Advanced knowledge of Salesforce or other customer relationship management (CRM) software.
• Previous experience working in a remote or work-from-home environment.

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong problem-solving and analytical skills.
• Excellent customer service skills, with a customer-focused mindset.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer issues simultaneously.
• Proficiency in Microsoft Office and willingness to learn new software applications.

Career Growth Opportunities and Learning Benefits

At Arsenault, we're committed to helping you grow and develop in your career. As a Customer Service Representative, you'll have the opportunity to:

• Develop your customer service skills, working with a diverse range of customers and healthcare professionals.
• Gain experience working in a global healthcare industry, with exposure to new products, services, and technologies.
• Enhance your problem-solving and analytical skills, resolving complex customer issues.
• Progress to more senior roles within the company, with opportunities for career advancement.

Work Environment and Company Culture

As a remote Customer Service Representative, you'll be working from the comfort of your own home or a remote location. Our client company values flexibility and work-life balance, recognizing that a happy and healthy workforce is essential to delivering exceptional customer service.

At Arsenault, we're proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels, and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

Compensation, Perks, and Benefits

We're offering a competitive hourly rate of $20.00 per hour, with weekly pay. As a temp-to-hire position, you'll be eligible for a full benefits package upon permanent hire, including:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

Why Choose Arsenault?

At Arsenault, we're dedicated to finding the best opportunities for our candidates. Our industrial staffing experts are laser-focused on opportunities with competitive pay, safe work environments, and cultures that recognize your value. We're passionate about connecting great people with great companies, and we're committed to helping you discover what's next in your career.

Get a Complete Career Fit with Arsenault

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

If you're ready to take your career to the next level, apply now to become a Customer Service Representative with our client company. We're excited to hear from you and discuss this opportunity further.