Compassionate Client Service Representative - Connecting Communities through Transportation Services

Transforming Lives, One Call at a Time

At our organization, we're dedicated to serving the Sonoma County community by providing vital transportation services to senior citizens and persons with disabilities. Our team is passionate about fostering a sense of belonging and independence among our clients, and we're looking for like-minded individuals to join us as Client Service Representatives.

About Our Organization

We're a team of compassionate professionals who understand the importance of accessible transportation services in enhancing the quality of life for our clients. Our mission is to connect individuals to the support they need, and we're committed to making a positive impact in the lives of those we serve. With a strong focus on inclusivity and community engagement, we're creating a culture that values empathy, respect, and teamwork.

Job Overview

As a Client Service Representative, you'll be the face of our organization, providing essential support to our clients and frontline workers. Your role will be critical in ensuring seamless communication between clients, drivers, and management, and you'll have the opportunity to make a real difference in the lives of those we serve.

Key Responsibilities

• Be the Friendly Voice on the Other End of the Line: Provide exceptional customer service, responding to client inquiries, resolving concerns, and addressing transportation needs in a professional and caring manner.
• Dispatch Drivers Efficiently: Coordinate with drivers to ensure timely pickups and drop-offs, optimizing route planning and scheduling to meet client needs.
• Stay on Top of Scheduling Changes and Client Requests: Maintain accurate records of customer interactions, feedback, and scheduling updates, ensuring that client needs are met and drivers are informed.
• Collaborate with the Team: Work closely with colleagues to create a positive and inclusive work environment, sharing knowledge, best practices, and feedback to drive continuous improvement.
• Maintain Accurate Records: Keep detailed records of customer interactions, feedback, and other relevant information, using this data to inform service improvements and optimize client support.

Qualifications and Skills

Essential Qualifications

• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to interact with clients, drivers, and colleagues in a clear and professional manner.
• Multitasking and Prioritization: Ability to handle multiple tasks simultaneously, prioritizing effectively to meet client needs and achieve service goals.
• Technical Skills: Proficiency in Microsoft Office and other relevant software, with a willingness to learn new systems and technologies as needed.
• Problem-Solving and Decision-Making: A knack for resolving client concerns and addressing transportation issues, using sound judgment and decision-making skills to drive effective solutions.
• Empathy and Compassion: Genuine empathy and compassion for clients, with a deep understanding of the challenges they face and a commitment to providing supportive and inclusive services.

Preferred Qualifications

• Previous Customer Service Experience: A background in customer-facing roles, with experience handling client inquiries, resolving concerns, and providing exceptional service.
• Transportation Industry Knowledge: Familiarity with transportation services, including experience working with senior citizens and persons with disabilities.
• Adaptability and Flexibility: Ability to adapt to changing circumstances, including scheduling updates, client needs, and service demands.

What We Offer

As a Client Service Representative, you'll enjoy a range of benefits and perks, including:

• Competitive Salary: A salary based on experience, reflecting our commitment to recognizing and rewarding talent.
• Comprehensive Health and Wellness Benefits: A range of health and wellness benefits, designed to support your physical and mental well-being.
• Generous Time Off: Vacation, sick leave, and holiday allowances, providing opportunities to rest, recharge, and enjoy time with loved ones.
• Professional Development and Growth: Opportunities for training, development, and career advancement, helping you to build a fulfilling and successful career.

Career Growth and Learning Benefits

At our organization, we're committed to supporting the growth and development of our team members. As a Client Service Representative, you'll have access to a range of training and development opportunities, including:

• Ongoing Training and Support: Regular training sessions, coaching, and feedback to help you develop your skills and achieve service goals.
• Career Advancement Opportunities: Opportunities to progress to senior roles or specialize in specific areas, such as team leadership or service development.
• Industry Insights and Knowledge: Access to industry events, conferences, and training programs, helping you stay up-to-date with best practices and emerging trends.

Our Work Environment and Company Culture

We're a team-driven organization that values collaboration, inclusivity, and respect. Our work environment is supportive and dynamic, with a culture that encourages:

• Teamwork and Collaboration: Working together to achieve shared goals and drive service excellence.
• Innovation and Creativity: Embracing new ideas and approaches to improve services and support clients.
• Diversity and Inclusion: Celebrating diversity and promoting inclusivity, creating a culture that values and respects all individuals.

Join Our Team

If you're passionate about making a difference in the lives of others and thrive in a supportive team environment, we want to hear from you! As a Client Service Representative, you'll have the opportunity to connect with clients, drivers, and colleagues, driving positive change and delivering exceptional service. Apply now and become part of our mission to serve the Sonoma County community.

Note: This position is not available for remote work.

Employment Type: Full-Time