Experienced Hybrid Commercial Customer Care Professional - American Express Business Line of Credit and Banking Services - Remote, $25/Hr
Join the American Express Team: Where Customer Experience Meets Professional Growth
At American Express, we're dedicated to creating a workplace where our colleagues can thrive and make a meaningful impact. As a global leader in customer-first services, we're seeking talented individuals to join our team and help us deliver exceptional experiences to our clients. If you're passionate about customer service, eager to learn, and excited about growth opportunities, we want to hear from you!
About American Express
American Express is a multinational financial services corporation renowned for its commitment to providing top-notch customer experiences. With a rich history spanning over a century, we've established ourselves as a leader in the industry, known for our innovative products, exceptional service, and dedication to our clients. Our company culture is built on a foundation of integrity, respect, and teamwork, and we're always looking for talented individuals who share our values.
Our Mission and Values
At American Express, our mission is to provide our clients with exceptional experiences that exceed their expectations. We're guided by a set of core values that include:
- Customer First: We're committed to putting our clients at the forefront of everything we do.
- Integrity: We operate with transparency, honesty, and ethics in all our interactions.
- Respect: We value diversity, inclusivity, and respect for all our colleagues, clients, and partners.
- Teamwork: We believe in collaboration, communication, and mutual support to achieve our goals.
The Role: Hybrid Commercial Customer Care Professional
As a Hybrid Commercial Customer Care Professional, you'll play a critical role in delivering exceptional customer experiences to our clients. You'll be responsible for providing support, answering questions, and resolving issues related to our American Express Business Line of Credit and banking products. This is a unique opportunity to join a dynamic team, develop your skills, and make a positive impact on our clients' lives.
Key Responsibilities:
- Customer Service: Respond to client inquiries via phone and chat, providing timely and effective solutions to their questions and concerns.
- Account Servicing: Perform account maintenance, transactions, and financial inquiries for our American Express Business Line of Credit and banking products.
- Troubleshooting: Resolve client issues, identify solutions, and escalate complex problems to senior support teams.
- Customer Experience: Consistently deliver exceptional customer experiences, adhering to our Customer First philosophy and servicing model.
- Regulatory Compliance: Adhere to all regulatory and compliance guidelines associated with servicing practices.
Requirements and Qualifications
Essential Qualifications:
- Customer Service Experience: 1+ year of experience in customer service, with a passion for building customer loyalty through active listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
- Proven Success: Demonstrated success in a customer support environment, with the ability to work in a fast-paced, metric-driven setting.
- Technical Skills: Ability to navigate multiple servicing platforms, with excellent written and verbal communication skills.
- Adaptability: Proven ability to manage change and continuous learning.
Preferred Qualifications:
- Financial Servicing Experience: Experience in financial servicing, with a strong understanding of financial products and services.
- Hybrid Work Environment: Ability to work in a hybrid remote environment, with a dedicated workspace free from distractions and noise.
What We Offer
At American Express, we're committed to supporting our colleagues' holistic well-being and providing a range of benefits and programs to help them thrive. Here are just a few of the perks and benefits you can expect:
- Competitive Salary: $25/hour, with opportunities for growth and advancement.
- Bonus Incentives: Opportunities to earn bonus incentives and rewards.
- Retirement Savings Plan: 6% company match on retirement savings plan.
- Comprehensive Benefits: Medical, dental, vision, life insurance, and disability benefits.
- Flexible Work Arrangements: Hybrid and virtual work options with Amex Flex.
- Parental Leave: 20+ weeks paid parental leave for all parents.
- Wellness Programs: Free access to international wellness centers and exclusive counseling support through our Healthy Minds program.
Career Growth and Learning Benefits
At American Express, we're committed to supporting our colleagues' career growth and development. Here are just a few of the opportunities you can expect:
- Industry-Leading Training: Comprehensive training programs to help you develop your skills and expertise.
- Career Advancement: Opportunities for growth and advancement within the company.
- Mentorship: Access to experienced mentors and coaches who can help you navigate your career.
- Learning and Development: Ongoing learning and development opportunities to help you stay up-to-date with industry trends and best practices.
Work Environment and Company Culture
At American Express, we're proud of our company culture and work environment. Here are just a few of the things you can expect:
- Collaborative Team: A dynamic and supportive team environment that encourages collaboration and teamwork.
- Inclusive Culture: An inclusive culture that values diversity, equity, and inclusion.
- Flexible Work Arrangements: Flexible work arrangements that support work-life balance.
- Recognition and Rewards: Opportunities for recognition and rewards for outstanding performance.
How to Apply
If you're excited about this opportunity and think you'd be a great fit for our team, we encourage you to apply. Please submit your application, including your resume and a cover letter, and we'll be in touch soon.
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