Innovation Investigator Understudy - Data Entry Specialist at Southwest Airlines ($25/Hour, Part-time)

Unlock a Rewarding Career Journey with Southwest Airlines

Southwest Airlines invites you to embark on an exciting and fulfilling career path as an Innovation Investigator Understudy within our Innovation Office. As a Data Entry Specialist, you will play a vital role in supporting our operational excellence by maintaining accurate and organized records. Join our team and be part of delivering exceptional service and driving innovation in the aviation industry.

About Our Innovation Office

Our Innovation Office is a dynamic and collaborative environment where you will have the opportunity to work with various teams, including Air Operations, Client and Business, Framework and Administrations, and People and Finance. We are committed to fostering a culture of innovation, learning, and growth, and we empower our Understudies to make a meaningful impact in their teams and projects.

Group Stage QMO: Ensuring Quality in Application Development

The Quality Management Office (QMO) is a critical component of our Innovation Office, focusing on the application side of our operations. Our primary responsibility is to ensure the quality of applications used by our Teams, including Airline Stewards and Pilots, for their daily tasks. We work closely with Case's (Scrum Expert, Engineer, Product Owners) to test applications as they make changes, and we are also responsible for metrics to showcase progress and ensure Leadership is informed about testing.

Client and Business: Driving Innovation with Southwest Get-aways (SWAV)

The Southwest Excursions Group is at the forefront of creating a new, revenue-generating product for Southwest beyond its core air product. This is a fast-paced, highly motivated enterprise drive where you will have the opportunity to learn about the air business as well as the travel industry as a whole. As an Innovation Investigator Understudy, you will be an integral part of this team and contribute to the development of this exciting new product.

Key Responsibilities and Obligations

As an Innovation Investigator Understudy, your responsibilities and obligations may include, but are not limited to:

• Working with business clients to conduct requirements analysis relative to systems and business processes to create quality technical solutions.
• Ensuring solutions are aligned with internal tooling, business procedures, and conform to departmental guidelines.
• Managing timeframes for planning, coding, testing, and executing to ensure solutions are delivered on time and within budget.
• Acting as a resource to ensure effective communications between business and Innovation Teams.
• Participating in systems and acceptance testing.
• Scope of work varies depending on the Team project.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint) required.
• Basic knowledge of business analysis, process modeling, and improvement is preferred.
• Basic knowledge of technical environment required.
• Exposure to Agile methodologies preferred.
• Basic understanding of project management procedures.
• Strong critical thinking and verbal/written communication skills required.
• Ability to remain organized and manage multiple and simultaneous tasks under tight deadlines.
• Prior analyst internship experience within the past year preferred.
• Experience solving business problems in a capstone or case competition preferred.

Skills and Competencies Required for Success

To excel in this role, you will need to possess:

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Adaptability and flexibility in a fast-paced and dynamic environment.
• Strong organizational and time management skills.

Career Growth Opportunities and Learning Benefits

At Southwest Airlines, we are committed to providing our employees with equal opportunity for learning and self-improvement. As an Innovation Investigator Understudy, you will have the chance to:

• Work on high-visibility projects and contribute to the development of new products and services.
• Collaborate with other Innovation Assistants and workgroups to drive innovation and excellence.
• Develop your skills and expertise in a dynamic and supportive environment.
• Progress towards achieving Company goals and objectives.

Work Environment and Company Culture

At Southwest Airlines, we pride ourselves on our open, direct, respectful, and empathetic culture. We value diversity and inclusion, and we strive to create a work environment that is welcoming and inclusive for all employees. As an Innovation Investigator Understudy, you will be part of a team that is passionate about delivering exceptional service and driving innovation in the aviation industry.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $25/hour for this part-time position. Our benefits package includes a range of perks and benefits that are designed to support your well-being and career growth. While we cannot disclose specific details here, we can assure you that our compensation and benefits package is designed to reward and recognize our employees' hard work and dedication.

Join Our Team and Embark on a Rewarding Career Journey

If you are a motivated and detail-oriented individual with a passion for innovation and excellence, we encourage you to apply for this exciting opportunity. As an Innovation Investigator Understudy at Southwest Airlines, you will have the chance to work on high-visibility projects, develop your skills and expertise, and contribute to the success of our company. Don't miss this opportunity to join our team and embark on a rewarding career journey.

Apply now and take the first step towards a fulfilling career with Southwest Airlines!