Experienced Customer Care Associate – 100% Remote Opportunity for Delivering World-Class Service and Driving Customer Satisfaction

Introduction to Breakthru Beverage Group

Imagine being part of a leading-edge company that is revolutionizing the beverage industry through its commitment to excellence and customer satisfaction. Breakthru Beverage Group is a dynamic and innovative organization that is dedicated to providing world-class service to its customers and suppliers. As a Customer Care Associate, you will play a vital role in delivering exceptional customer experiences, resolving inquiries, and driving sales growth. If you are a results-oriented professional with a passion for customer service, we invite you to join our team and take your career to the next level.

Job Overview

The Customer Care Associate position is a full-time, 100% remote opportunity that offers a unique blend of customer service, sales, and problem-solving skills. As a key member of our operations team, you will be responsible for processing incoming orders, resolving customer inquiries, and providing consultative support to drive customer satisfaction and retention. If you are a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
• Resolve customer inquiries in a courteous and professional manner, using multiple customer support tools, including conducting research in SAP and contacting business units as appropriate.
• Maintain world-class standards by successfully performing against department scorecards and metrics, and continuously exceeding service requirements of business units by building and managing relationships with customers and contacts.
• Establish and maintain world-class customer relations by developing a rapport, actively listening, and providing consultative support and recommendations to drive customer satisfaction and retention.
• Identify and evaluate opportunities to increase customer retention, maintain customer confidence, and protect operations by keeping information confidential and sustaining satisfaction by suggesting alternatives to out of stock or limited quantity items.
• Perform other duties as assigned by the supervisor, including participating in team meetings, training sessions, and process improvement initiatives.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required.
• Basic PC skills using MS Office and other various computer programs.
• No previous experience required, but a results-oriented mindset and excellent communication skills are essential.
• Ability to multi-task, work independently, and/or within a team, pay attention to detail, and meet deadlines.
• Utilize sound judgment and problem-solving skills to resolve customer inquiries and drive customer satisfaction.

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Bachelor's degree in a related field and/or equivalent training and work experience.
• 1-2 years of previous experience in a customer service role, preferably in the consumer products or distribution industry.
• Experience with SAP or other customer relationship management (CRM) systems.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Strong problem-solving and analytical skills, with the ability to resolve customer inquiries and drive customer satisfaction.
• Ability to work in a fast-paced, high-volume team environment, with a focus on delivering exceptional customer experiences.
• Strong attention to detail, with the ability to accurately enter orders and resolve customer inquiries.
• Ability to work independently, with minimal supervision, and as part of a team to achieve common goals.

Career Growth Opportunities and Learning Benefits

At Breakthru Beverage Group, we are committed to the growth and development of our employees. As a Customer Care Associate, you will have access to:

• Comprehensive training programs to develop your customer service, sales, and problem-solving skills.
• Ongoing coaching and feedback to help you achieve your career goals and develop your professional skills.
• Opportunities for career advancement and professional growth within the company.
• A dynamic and supportive work environment that encourages collaboration, innovation, and creativity.

Work Environment and Company Culture

Our company culture is built on a foundation of excellence, integrity, and respect. We are committed to creating a work environment that is inclusive, diverse, and supportive of all employees. As a Customer Care Associate, you will be part of a team that values:

• Exceptional customer service and satisfaction.
• Collaboration, teamwork, and open communication.
• Innovation, creativity, and continuous improvement.
• Diversity, equity, and inclusion.
• Employee growth, development, and well-being.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $17.50 per hour.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Opportunities for career advancement and professional growth.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Care Associate with Breakthru Beverage Group, you will be part of a dynamic and innovative team that is dedicated to excellence and customer satisfaction. Don't miss out on this opportunity to take your career to the next level and join our team of customer service professionals. Apply today and discover a career that is rewarding, challenging, and fulfilling.